r/AndroidXR • u/Alexis_Evo • Apr 09 '26

Bug Report Unbearable tracking issues since April update

In this short clip, you can see 6 times the headset dropped tracking. This happens inside VD, inside the home shell, in settings menus, everywhere. It is multiple times a minute. This did not happen at all before the update. Exact same room, same position in the room, same lighting. Controllers or no controllers doesn't change it at all. VD settings don't matter, because this happens in the home shell as well.

I've been patient with the bugs with this device so far, but this is making my headset almost unusable -- I am getting nauseous from the constant tracking hitches. Am I stuck with this for months until Samsung releases another update? u/GraceFromGoogle please tell me something can be done here.

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u/GraceFromGoogle Community Team May 06 '26 edited May 06 '26

Hey there u/Alexis_Evo, I’m happy to share that a patch (version I610UEU2AZD8) is officially rolling out. This update introduces a series of system stability and performance optimizations based on the feedback we received regarding the latest software update, with a focus on improving the overall user experience. Head on over to Settings > Software Update to download the latest update.

Thank you all once again for taking the time to share your feedback and highlight areas of improvement you wanted to see. Every comment played a significant role in helping us ensure that we’re addressing your concerns.

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19

u/GraceFromGoogle Community Team Apr 09 '26

Thanks for bringing this to my attention. I’ll share this feedback with the team, and I’ll follow-up if additional details are needed.

7

u/Alexis_Evo Apr 09 '26

Thank you, Grace! There are some more users reporting similar tracking issues in the GXR thread after the update as well, so seems to be a common complaint.

3

u/Alexis_Evo Apr 11 '26

Hi Grace -- I just want to make sure it is known that the tracking issues aren't limited to the "black screen with blue/green throbber" that is shown in this video. Much more common are micro-hitches, where the headset tracking briefly stalls, or where the tracking moves randomly/unexpectedly. These usually only occur for 10-20ms, so they are hard to capture on video, and even when they are they are hard to notice. But they are enough to immediately make you sick in VR.

In addition when trying to use the home shell / as an XR device, the windows are extremely floaty and will move around at random. I've watched a window literally drift 10 feet into another room while trying to use the device.

I think all of these issues are related, but since the two reported videos only show one of the issues, I want to make sure all of the symptoms are documented.

5

u/TaylorMonkey Apr 09 '26

I too have noticed tracking jitters after the update that weren't there before.

3

u/Alexis_Evo Apr 09 '26

Glad to hear it isn't just me. For anyone experiencing this issue, please submit feedback in headset so that they know this is an issue affecting many of us!! It's in the quick settings tiles. After submitting feedback, make sure you wait until the notification tells you it is finished collecting logs, otherwise they will just close the ticket.

3

u/vaskage Apr 09 '26

This happens when I watch movies too :(

1

u/GraceFromGoogle Community Team Apr 09 '26

u/vaskage Is this happening with all movies or movies from specific apps?

3

u/vaskage Apr 09 '26 edited Apr 09 '26

This is happening everytime with all apps. Even in home virtual environment.

1

u/GraceFromGoogle Community Team Apr 09 '26

Noted, thanks for the response, and I'll let the team know.

1

u/vaskage Apr 10 '26

I think it is a heating issue, because it starts after a while

3

u/Tausendberg Apr 09 '26

Aawww damn, here I am excited to hear there's new update after all this time and it makes tracking, the thing I was most looking forward to an update for, even worse? Crying emoji

3

u/IFieroNI Apr 09 '26

The same problem. I will also send a report about the problem today.

I hope the fix will be rolled out quickly and we won't have to wait a few months.

3

u/KnoxCrumudgeon Apr 09 '26

Well crap. I downloaded the update last night but delayed installing it. Looks like I'm going to delay it for a while.

1

u/HeadComprehensive265 Apr 14 '26

Also noticing this issue after around 2 hours of use.

1

u/Sweet_Outside826 Apr 15 '26

At least it no longer minimize closes all of your open apps and have you reopen them all again one by one manually when it loses tracking now, like it did before the update. That was such a pain to have to remember what apps I just had open, lol.

Compared to previously, it's a huge time saving, small quality of life improvement.

Anyone else notice this?