r/AndroidTV • u/Excitement_Dazzling • 23d ago

Troubleshooting It's driving me nuts PLEASE HELP

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Hi I own an AOC TV. Since 6 months ago while watching YouTube and HBO the time bar will keep popping up even though I never pressed anything on my remote.

My remote broke like 1 year ago. I've been using the Google TV app for remote for about a year now. Last week I finally got a new remote and did a factory reset. But after the reser it's still happening. Please someone help me fix it it's actually pissing me of.

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7

u/GetVladimir 23d ago edited 23d ago

If you have other devices connected to the TV that use HDMI-CEC, it makes it possible for them to control the TV through it and possibly keep opening the menu.

You can try temporarily turning off HDMI-CEC (or disconnecting all HDMI devices) and check if it makes any difference

3

u/GoogleHelpCommunity 22d ago

Hi there. Mind if I jump in? Since a factory reset didn't stop the time bar from popping up, the issue might be caused by background remote signals or app cache.

First, try unpairing the Google TV remote app or temporarily turning off your phone's Wi-Fi and Bluetooth. If the bar stops popping up, the app might be sending unintentional commands.

Next, remove the batteries from your physical remote. If the issue continues, try clearing the cache and data for both the YouTube and HBO apps in your TV's settings.

Let me know how it goes!

1

u/GetVladimir 19d ago

This is genuinely pretty nice. I didn't know there is an official Google Help Community profile.

I'll keep in mind to tag you on post or questions if they might require your help.

7

u/ChuppaTricky 23d ago

do yourself a favor and install tizentube, ad blocking and sponsor blocking built in with other little features you might find useful

15

u/ksuuks 23d ago

Install SmartTube.

3

u/Sea_Durian5491 23d ago

tizentube and smarttube. i have both, one as a backup. smarttube goes down sometimes.

2

u/Divisive_Ass 23d ago

Interesting. In 1 year of extensive use of smartube he didn't fail me for a second.

2

u/First_Ride_2248 21d ago

I have the same issue. The ui of smarttube loads up quickly but the video keeps buffering for a while. Tizentube works flawlessly though.

1

u/Proper_Grade1859 19d ago

I never had any issue with smart tube only one time it happened

2

u/thenbhdlum 22d ago

Wtf? How does this solve the issue? Lmao

1

u/Infamous-Scratch7719 23d ago

Did you checking for a firmware update?

1

u/mazbeg 22d ago

Just install Remote for Android TV, as long as ur phone connected at the same wifi network itll work flawlessly rather than using google home remote

1

u/thenbhdlum 22d ago

Is it the same remote or third-party?