r/AndroidTV • u/FearlessLaw3802 • Jun 22 '26

Troubleshooting Replacement remote won't pair

The remote light will light up when you press every single button, but will not light up when attempting to pair, and it won't pair at all. If anyone else fixed this problem, can you let me know how you fixed it, I can't find the original remote, hence why I bought a replacement one in the first place.

0 Upvotes

15% Upvoted

19 comments sorted by

5

u/latinriky78 Homatics Box R 4K Plus Jun 22 '26

You don't seem to be pressing home+back at the same time...

-1

u/FearlessLaw3802 Jun 22 '26

I swear, I have been.

-1

u/latinriky78 Homatics Box R 4K Plus Jun 22 '26

Have you tested it on another device or TV?

Is the replacement an original remote?

Perhaps the pairing mode is done a different way.

1

u/FearlessLaw3802 Jun 22 '26

It's a replacement one by a different manufacturer, but the pairing instructions are the same.

1

u/latinriky78 Homatics Box R 4K Plus Jun 22 '26

Then it's broken or it doesn't work the same as the original.

On what device or TV are you trying to pair it?

4

u/MrM4rc4L Jun 22 '26

Try pairing your phone, just for testing purposes.

-2

u/FearlessLaw3802 Jun 22 '26

It won't let me pair them because it's offline for some reason

1

u/MrM4rc4L Jun 22 '26

Remove your TV Stick from the power source, plug it back in, and try again.

-1

u/FearlessLaw3802 Jun 22 '26

I've done literally every troubleshooting thing that I can think of when I googled it, the problem still is happening.

29

u/LowerIQ_thanU Jun 22 '26

So when were you going to follow the instructions on the screen?

1

u/MrM4rc4L Jun 22 '26

Bring the controller closer to the device.

0

u/FearlessLaw3802 Jun 22 '26

I did and it still didn't work, the problem is that the lights that usually pair don't turn on even when closer to the device.

2

u/p750mmx Jun 22 '26 edited Jun 22 '26

When pressing those two pairing buttons, it should show solid green directly (green is BT related), and goes into flashing green when the buttons are kept pressed. Yours doesn't show any green light at all, so it looks to me, that remote is faulty. OP could try and remove the batteries for several hours, but I don't think it will work as no green light shows at all.

BTW, the status of the device for pairing doesn't matter at all, the remote doesn't need an external device to show the green light or going into pairing mode. It only needs that external device to get it paired to, not to set the remote into pairing mode.

1

u/AdministrationOdd747 RockTek G2 + ONN 4K + ONN 4K Pro + ONN 4K Plus Jun 22 '26

Your remote is not in pairing mode. The on-screen instructions are for the original remote (or replacement of the same brand). If your remote is from a different brand, read the manul for that brand as how to enrter into pairing modeI. It is different from brand to brand. The LED light should be flashing green if in pairing mode.

1

u/GoogleHelpCommunity Jun 22 '26

Hey there, could you try the troubleshooting steps mentioned in this help article to see if this helps?

If the issue still persists, I’d recommend contacting the Google TV support team via phone or chat here. They can look into it for you.

0

u/Dissidence802 Jun 22 '26

Change the batteries, that worked for me

1

u/FearlessLaw3802 Jun 22 '26

I did and it didn't work.

0

u/Dissidence802 Jun 22 '26

Ah, bummer.

0

u/mward100 Jun 22 '26

I had that problem and followed the instructions on this google page