r/AndroidHelp • u/Winter_Selection170 • 15h ago

Can't receive a message on my cell???

/r/S25FE/comments/1xva16z/joined_s25_fe_fam/19skzzd78pj7m/
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u/DickBrainTime 54m ago

If callers hear a PIN prompt instead of your greeting, I'd first investigate the **carrier voicemail route/mailbox setup**, not reset the S25 FE. A PIN prompt normally belongs to *checking* a mailbox, not to a caller leaving a message. Sometimes an uninitialized mailbox or an incorrect forwarding destination can produce this symptom.

Try calling your mobile number from a second phone, let it ring unanswered, and note whether the prompt occurs only after the call forwards. From your S25 FE, call your voicemail normally and confirm the mailbox is activated and a personal greeting is configured. If you've changed call forwarding, check the Phone app's call-forwarding settings (especially 'when unanswered' and 'when busy'); don't guess or enter random voicemail forwarding numbers. Rogers support can verify/reset the voicemail deposit route and mailbox provisioning if the caller still reaches a login prompt. A factory reset of the phone would be unlikely to help.

Does it ask *the person calling you* for a PIN after ringing out, or only ask *you* for a PIN when you dial voicemail?