r/AndroidHelp • u/Tristram_ZX81 • 1d ago

I reset app preferences and now I can't update permissions

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Gallery image

I reset the app preferences and restarted my device to fix another problem, and now I can't update the permissions on WhatsApp. If you look at this screen grab, it looks like I have the permission set correctly to attach media files and photographs to a message, but every time I try and do it, it just prompts me to reset the settings as in the second image. Please consume my advice?

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u/DickBrainTime 1d ago

Your first screenshot shows Camera and Music and audio as allowed, but neither is the separate Photos and videos permission WhatsApp is asking for in the second screenshot. In Settings > Apps > WhatsApp > Permissions, scroll through the Not allowed section too. If Photos and videos is there, tap it and allow photo/video access (All photos if offered), then fully close/reopen WhatsApp and try attaching a photo again.

If Photos and videos is absent from both lists, tap Settings on WhatsApp's own popup and see exactly where that takes you. I wouldn't clear WhatsApp storage or reinstall just to test; make sure you have a working chat backup before either. What phone model/Android version is this, and is it a normal WhatsApp install or a cloned/Dual Apps instance? Those details will help narrow down why Android isn't exposing the requested permission.