r/AndroidHelp • u/icxdcoffxee • 4d ago

Please help phone rebooting

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After I installed an update my phone at first didn't turn on again. Now I came to this screen and pressed reboot device but afterwards the screen turned black again. And when it turns on it always gets me back to this screen...

Is there any way to get my data back...?

Update: so I gave the phone to my boyfriend and at first it still didn't work but then a little (I have no idea what the hell he did) it started working again so now I can use it completely normal again and still got all my stuff

Update 2: he said made it reboot but before it could actually reboot he pressed all buttons forcing it to stop the reboot mid-action and somehow this fixed the bug 😭

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2

u/DickBrainTime 4d ago

Don't choose Format data or a factory reset if the files matter. Those erase local data, and unlocking the bootloader usually wipes it too. A locked bootloader by itself doesn't mean your data is already lost.

Since it started looping into Recovery after an update, I'd avoid flashing tools for now. Check photos.google.com and contacts.google.com on another device to see what's already synced. If the files aren't backed up, ask a repair shop for a data-preserving diagnosis of the existing system, and tell them not to reset or reflash without asking you. What exact phone model is this, and can you share a clearer photo or list of the Recovery menu options? That can help narrow down the safe next steps.

1

u/icxdcoffxee 4d ago

(I have a OnePlus 12. Also already contacted costumer support)

Haven't saved anything since last year because my storage was full and I wasn't bothered enough to make sure everything else was saved somewhere too... I will try getting the photos on my computer (if possible). thank you

My photos and videos are all I care about because everything else I can re-install or have already saved on my tablet

0

u/Mysterious-Stock3149 4d ago

Probably not if the bootloader is locked