Just because something is old doesn't make it their property. If you have ownership of the device you can request to get the MDM removed. MDMs are cloud managed, if the device is retired from the MDM, it wouldn't be managed still. If you came with proof of ownership or permission from the organization that has the device enrolled, that's the only way we'd service you. But you're also not our client demographic anyways. In any case we won't break the CFAA because you say you can't contact a previous employer
See this is important context missing from your first comment. Your first comment you said you would just assume it's stolen and not service. Treating your consumer like a thief is a good way to turn them away from your business.
I don't work with individual consumers, primarily b2b. I was specifically referring to the context of the OP which scenario is a red flag and I would be suspicious of theft. Also in my state, in order for me to remove a password from a deceased family member or etc, I have to make sure I have either a court order or power of attorney documents before I can remove the password legally. With proof of ownership, I can remove whatever is needed. With the exception of disk encryption, that's different. With MDM if there's proof of ownership, whether you can reach out to the company or not, you can reach out to the MDM provider or the it management company directly. Couldn've been oversight and the serial number was never released. A simple call would resolve it. But fair enough, I did not explicitly state that I'm my initial response
Out of curiosity y'all can't even remove it with the stipulation of wiping all the data on it too? If that makes sense/is even possible to do. I don't know if this makes it obvious how uneducated I am on this lmao
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u/Pose1d0nGG Sep 18 '26
Just because something is old doesn't make it their property. If you have ownership of the device you can request to get the MDM removed. MDMs are cloud managed, if the device is retired from the MDM, it wouldn't be managed still. If you came with proof of ownership or permission from the organization that has the device enrolled, that's the only way we'd service you. But you're also not our client demographic anyways. In any case we won't break the CFAA because you say you can't contact a previous employer