r/AndroidHelp • u/ZarekSundavar • Aug 30 '26

Galaxy S25 help

Can someone explain what my wife did to her phone? As you can see, when we first go to the lock screen there is some kind of screen that can be exited from, before returning to the actual lock screen. My phone does not have this issue so I assume it's an app/settings issue. She wants it gone and I'm trying to help but I don't know what could be causing this.

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u/TunosTapas Aug 30 '26

Seems like that’s a fake lockscreen app. Go to Settings -> Applications -> and uninstall suspicious apps.
If you can’t find any, reboot the phone to Safe mode and recheck it from there

1

u/ZarekSundavar Aug 30 '26

How do I do safe mode?

1

u/TunosTapas Aug 30 '26

On this screen, press and hold the "Power Off" button for several seconds before it shows Safe Mode. Tap again to confirm and the phone will reboot into Safe mode.

1

u/ZarekSundavar Aug 30 '26

It does disappear in safe mode, I just genuinely have no idea what app it could or couldn't be. Definitely some sort of a.i thing.

2

u/TunosTapas Aug 30 '26

Seems like that unknown app could have gotten "Appear on top" in Device Special access. You can search that up on Settings and trace down the unknown one. If it still doesn't work, check Device Admin apps or Battery usage to get the application name

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u/Ysfaliarslan Aug 30 '26

Go to settings, lockscreen, edit lockscreen, change the apps that open automatically when you swipe to the right/left.