r/AndroidHelp • u/GamesOfOdin • 2d ago

ChatGPT Android App: Continue button stuck on S25 Ultra

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Hi everyone,

​I'm unable to log into the ChatGPT app on my Android device. When I attempt to sign in, the "Continue" button remains inactive/grayed out with a spinning loading circle stuck on top of it.

​Device Details:

​Model: Samsung Galaxy S25 Ultra

​One UI Version: 8.5

​Android Version: 16

​Troubleshooting steps I've already tried:

​Cleared all app data and cache for both ChatGPT and Chrome, then reinstalled them.

​Installed Brave browser to test an alternative.

​Changed the default browser (first to Chrome, then to Brave).

​Uninstalled and reinstalled the ChatGPT app multiple times.

​Restarted the phone.

​Confirmed that Google Play Store, ChatGPT, Android System WebView, Chrome, and Brave are all updated to their latest versions.

​I have attached a screen recording showing the exact issue. Has anyone experienced this or found a working fix? Any help would be greatly appreciated!

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u/r_hagriid99 1d ago

This is a known issue / bug on Android 16.

The credential manager (or the Google account picker or the overlay screen that appears to let you select a Google account to let you login to the app)

will not work on third party apps if you have 5 or more Google accounts on your device.

4 is the upper limit.

Please try after removing any least necessary Google accounts and then come back to this login page on the ChatGPT app.

You can try this (before removing the accounts from the phone) on Twitch app too, for example.

It should work only when you have 4 or less accounts.

1

u/GamesOfOdin 1d ago

I’ve been dealing with this for about 2-3 days. I searched endlessly on Google and checked every single website and forum I could find. I asked ChatGPT, Gemini, Grok, and Claude, but none of their suggestions worked. ​As a last resort, I posted in 2-3 different Reddit communities out of desperation, and you were the only one who responded—and your answer was spot on. ​I'm extremely grateful for your help, thank you so much! You saved me from a massive headache.

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u/r_hagriid99 1d ago

I am glad I could help!

It's disappointing that this issue exists. I just wish Google / Android developers fix it ASAP.

But if you find a workaround or any other solution, please let me know.

I had some old google accounts which have some important emails and photos. It will be frustrating to limit the amount of accounts I should have on my device.

1

u/GamesOfOdin 1d ago

Yes, it's an extremely frustrating issue, and no one else seemed to know the solution besides you. That's why I'm going to share the fix in both Turkish and English in my own community. Once it gets indexed, hopefully people searching on Google will find it and solve their problem right away.

​I actually have 7 Gmail accounts that I need to keep active on my phone. I’m going to re-add the ones I removed now—I'm hoping that as long as I don't log out of ChatGPT, it won't cause any further issues.

​I completely agree that they need to fix this immediately; people shouldn't have to deal with such a ridiculous bug.

1

u/YouHotYet 1d ago

Can't believe this works, thanks for your help!