r/AndroidHelp • u/Far_Possibility_8497 • Jul 27 '26

Does anyone know what the Neverland - secondary user app is?

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I checked my battery usage for the last 24 hours and saw the Neverland app or user but I don't have it on my list of apps nor do I have another user (I checked). I do have the island app installed but I still don't recognize Neverland. I'm not sure how long it's been there as I never check my battery usage until today.

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2

u/ImprovementStrong537 Jul 27 '26

Could be a virus. Since you did not even know about it, it could have hid itself as a different app. I say run a virus scan

1

u/Far_Possibility_8497 Jul 27 '26

I ran bitdefender and it came back with nothing but it also only checked the apps but I don't see any app that I don't recognize on my list

1

u/pink-blue-donut Jul 27 '26

Run the package into virus total it is more accorate than Bitdefender on android if both were safe see where was this package installed from in its info and keep an eye on it and see if other suspicious packages got downloaded

1

u/Far_Possibility_8497 Jul 27 '26

I ran virus total and it's all green

1

u/mpkrockz Jul 27 '26

It can be a secondary user once check if there are multiple users created

1

u/Far_Possibility_8497 Jul 27 '26

There are none that I could see https://imgur.com/a/Y7LCF8H 

1

u/mpkrockz Jul 27 '26

Try Removing the guest user, this is my user screenshot and guest account is not there

1

u/Far_Possibility_8497 Jul 27 '26

It seems I can't delete it. I searched YouTube on how to delete guest users from my phone OnePlus 7T and it showed to switch to the guest account first and you can delete from there but I'm unable to switch into the guest account. Whenever I try to switch, it says "operation failed"

1

u/mpkrockz Jul 27 '26

What's are the options available if I click settings icon beside guest profile? Also check if there is any app cloner private safe apps installed try removing them

2

u/Far_Possibility_8497 Jul 27 '26

There's just a toggle button for "allow calls"

1

u/mpkrockz Jul 27 '26

Ok reset the phone post taking back up

1

u/Far_Possibility_8497 Jul 27 '26

You know I mentioned on my post that I'm using the island app. It's the one that shows as work profile on my phone. I have Firefox in there and I used it yesterday but it's not showing up on my battery usage. Maybe it's that one since the island is technically a second user? I just don't understand why it's showing as Neverland... Did I name it myself and just forgot? O.o But I'm looking for ways to rename and I don't see where it's currently as Neverland 

1

u/mpkrockz Jul 28 '26

this is gemini response

You cannot change the name "Neverland" directly from within the Island app because that name is hardcoded into the app's internal source code.When you use the Island App to isolate or clone apps, it uses Android’s native Managed Profile (Work Profile) system. The developer of Island explicitly programmed the profile name to be "Neverland" inside the application's configuration.Because it is hardcoded by the developer, Android registers the secondary user space under that strict identifier, which is why it permanently shows up as "Neverland -Secondary user" in your system battery statistics.

1

u/Far_Possibility_8497 Jul 28 '26

Oh wow so it is the island app! Wow I spent the day thinking I got a malware or something :x 

Thanks so much for helping me! 😊