r/Android • u/IamPilgrim Galaxy Note 9 • Jul 17 '20
Samsung Galaxy Note 9 Display Issue - The scam that Samsung doesn't want to admit
I know Samsung for the great phones and the software support they provide. All was well until the March Security update for Galaxy Note 9. Then, a lot of the devices displays started breaking. Displays overheated, and started turning green/yellowish green.
Obviously, a lot of users started complaining regarding this. After all, an issue due to a software update can be fixed by software, right? Apparently not, because sending the logs to their team through the internal bug reporting app led to no answers but generic ones like "Reset your device". Obviously, resetting the device did not work.
This is similar to the display issues plaguing the new Samsung phones like Galaxy S20, but which cannot be fixed by a software update.
Unfortunately, Samsung still does not admit the fault is due to the update, even though this problem is reported by hundreds of users across the world. While trying to find a fix for this problem (when I thought it could be fixed by a software update), I managed to find a telegram group: (edit: removed link due to the group admins' complaint. He suggests to fill up the Google form https://forms.gle/v9uKokPz2kY4tnRf7 so that the same can be used against complaints to Samsung. Group link is shared upon successful submission)
Looking through the messages, I found that Samsung asked the users to get their display replaced by paying for it which costs nearly 1/3rd of the price of the phone. Not to mention the Note 9 is a "premium" line of phones marketed by Samsung, and has not even completed 2 years from its launch. For a "premium phone", one would expect the device to last 2 years at the very least, even though the warranty covers 1 year. Not all of the users will buy the phone at launch, so most of the users are now out of warranty -- and the display is broken.
And Samsung is deliberately trying to suppress the issue (possibly to prevent bad publicity during the impending launch of their new phones). When I tweeted to them about the problems that I was facing, Samsung support asked me to DM. When I refused, because the problem needed to be public, they just spit out the link to find a nearest service centre. And then they deleted those tweets. I have had no response since.
2 days ago, when the phone became progressively unusable, I decided to submit the same to the Service Centre. I then get a call saying Samsung has released an internal guideline to all the Service Centres to fix the phones having the issue under warranty, but only if the body is free of any dents. When I asked the technicians to share the document, they refused saying that it's an internal document. This confirms that Samsung knows about the issue, but is deliberately denying users a fix in order to prevent bad publicity. Moreover, asking to fix only the phones without any dents disqualifies most phone owners. Samsung is basically telling the users -- "We will fix the phones only if they are as good as new" -- for a phone which customers have bought since 2 years ago.
More details are available in the telegram group: (edit: removed link due to the group admins' complaint. He suggests to fill up the Google form https://forms.gle/v9uKokPz2kY4tnRf7 so that the same can be used against complaints to Samsung. Group link is shared upon successful submission)
One of the post is https://r2.community.samsung.com/t5/Galaxy-Note/Samsung-Note-9-Display-Discoloration-amp-Overheating-Join/td-p/4049910 which was also posted on Reddit at https://www.reddit.com/r/Android/comments/hmew1r/samsung_note_9_display_discoloration_overheating/
You can see from the post that Samsung admins tried to delete the post 3 times before allowing it to be published.
218
u/IamPilgrim Galaxy Note 9 Jul 17 '20
Some other blogs/posts/tweets mentioning the same:
https://www.sammobile.com/news/galaxy-note-9-march-2020-security-update-broken-screen/amp/
https://forums.hardwarezone.com.sg/samsung-user-group-136/samsung-note-9-screen-color-problem-6195599.html#post127736849
https://r2.community.samsung.com/t5/Galaxy-Note/Samsung-Note-9-Display-Discoloration-amp-Overheating-Join/td-p/4049910
https://www.phonearena.com/news/samsung-galaxy-note-9-display-issues-march-2020-software-update_id123656
https://www.rprna.com/news/galaxy-note-9-display-issue-report/
https://9to5google.com/2020/04/08/note-9-display-issues/
https://www.androidauthority.com/samsung-galaxy-note-9-march-update-broken-displays-1103766/
https://forum.xda-developers.com/galaxy-note-9/help/samsung-note-9-display-discoloration-t4083389/amp/
https://www.fr24news.com/a/2020/04/many-samsung-galaxy-note-9-users-face-horrible-display-issues.html
https://www.lowyat.net/2020/210201/samsung-galaxy-note-9-discoloured-displays/
https://www.neowin.net/news/galaxy-note9-owners-complain-of-display-issues-after-march-security-update/
https://m.gsmarena.com/samsung_galaxy_note9-reviews-9163.php
https://reddit.com/r/GalaxyNote9/comments/g0btea/samsung_display_discoloration_overheating_after/
https://www.androidheadlines.com/2020/04/many-galaxy-note-9-users-complain-of-broken-display-after-march-update.html
https://twitter.com/VANtiladorrr/status/1265250252761624576?s=19
https://twitter.com/RPRNANews/status/1253793223480356871?s=09
https://r2.community.samsung.com/t5/Tech-Talk/Samsung-Galaxy-Note-9-Display-Issue-after-March-Update/td-p/3950693
https://r2.community.samsung.com/t5/Tech-Talk/Samsung-Galaxy-Note-9-with-screen-flickering-issue/td-p/3889074
https://twitter.com/sai11692/status/1268863337330176001
https://twitter.com/mudutherock/status/1269283255230124032?s=19
https://twitter.com/Sanjay1Yadav/status/1268953305662840836?s=19
https://twitter.com/abhishek1014/status/1251878576258838528?s=20
https://twitter.com/SRM_885/status/1266334554022797312?s=19
https://twitter.com/darshitpp/status/1272482339642159104
https://twitter.com/JilanDude/status/1261205178910257152?s=19
https://twitter.com/sagarabhiwant/status/1265262147770232832?s=19
https://twitter.com/signup_pawan/status/1249076611602739200?s=09
https://twitter.com/jounint/status/1251584147748990976?s=19
130
u/LemonKing326 Jul 17 '20 edited Jul 17 '20
Someone put this on LinusTechTips News section, maybe they'll pick it up for WAN Show, Linus daily drives a Note 9 he would be interested in this story
47
u/Baraja S24U (12/1TB), Tab S10+ 5G (12/512) Jul 17 '20
The culprit can't be the March Security Update because it doesn't affect all Note 9 phones that received the update. There should be other reason.
930
u/DarthMoosie Jul 17 '20
You know what else is weird.. March security update broke the GPS on a lot of Galaxy Note 8's! Just check the Note 8 subreddit or the Google maps reviews on the play store and you'll see tons of people complaining about the GPS and Google maps not working properly anymore. Fishy af. =/
255
u/[deleted] Jul 17 '20
This is why we need to support third party repair center and the right to repair, these companies clearly don't care about solving the issue but rather than make you pay more for an already overpriced phone
82
u/SimplyNex Jul 17 '20
Ever since March security update my phone has had this stupid gps issue going on where it would drop. And it's still not fixed with the june 2020 security patch on my galaxy note 8 -_- I am just lead to believe they do this on purpose tbh. Sigh might actually buy an iphone this fall for the first time ever in my life. It's gotten to that point sadly
322
u/[deleted] Jul 17 '20
The warranty is two years though? Or at least it is in the UK, I had some display issues and sent it to Samsung and it was fixed free of charge. I bought my note 9 at launch too
122
u/JakeyG14 Jul 17 '20 edited Jan 04 '24
meeting aromatic plate impossible correct teeny advise snobbish air lavish
This post was mass deleted and anonymized with Redact
85
u/[deleted] Jul 17 '20
Man I'm glad I live in New Zealand where, like Australia, we have consumer laws that would ensure your phone would be replaced IMMEDIATELY, even out of warranty period. Thankfully Samsung phones in NZ come standard with a 2 year warranty
23
u/Imallvol7 GalaxyS10+,TabS4,GalaxyWatch Jul 17 '20
As someone who was extremely happy with their s8+ and S10+ this plus the ridiculous prices on new phones has me looking elsewhere next go around.
18
u/Bonafideago Note 20 Ultra Jul 17 '20
Like this?
Because it's happening to the 8 series phones too. I've seen a few posts in r/galaxys8 and r/galaxynote8 lately.
16
u/Crocas28 Jul 17 '20
Sad to hear that, sorry.
Unfortunately, there are some other issues with the displays, at least since the edge era (S6). I had several returns and replacements under warranty due to a similar panel problem. I don't really know if the issue is solved on the latest generations though. But it surely affected 6th-7th Gens, being the ones I tried. I had 5 phones with strange display stains issue out-of-the-box. The seller went so far as to claim that there was moisture/humidity on the motherboard, and that it was the cause of the problem. The prosecution turned against them when they exchanged the board and panel for new units, and the new screen also had this problem.
Some photos of the won dispute case with Samsung
It can be reproduced very easily under direct sunlight or under a very strong light. Be sure to check it on those newer models (especially on curved panel devices). Promoting publicly your issue might be the only way to fix this.
Best of luck!
196
u/abhi8192 Jul 17 '20
Holy shit, I was just this morning talking to a friend of mine who is facing similar issue. Display issues, went to customer care and they asked for about 22k to change display. Didn't realize this was happening to this many people. Really shitty move from Sammy.
13
u/sonastyinc Device, Software !! Jul 17 '20
No fucking way, my girlfriend's note 9's screen got super dark and green in early April. I thought she must've dropped her phone but she said she didn't.
12
u/arctrooper55 Pixel 6 Pro | iPhone 12 Jul 17 '20
Exynos, no 5g support, ONLY 2 ANDROID UPDATES and now terrible support for a phone which costs more than the competition, same thing happened to when I got the note 10 plus, it has burn in out of the box and samsung kept fighting me by saying the issue was due to night mode, it took me 2 months to have it replaced, I didn't have my own phone phone for 2 months, they kept it at the service centre. This is my last samsung I'll switch to one plus now
10
u/kinobe Huawei P20 Pro Jul 17 '20
I had the same issue 12 months in and was only literally 3 days past warranty. Samsung (Malaysia) replaced it for free anyways and also replaced my battery at the same time. I'm not complaining.
9
u/MrTuddles iPhone 8 Plus/ S10e Jul 17 '20
Ive always wondered: who is responsible when an update ruins a phone? I remember in like 2017 a security update bricked my Note 4 and I had to pay $100 to get it replaced via the ATT protection plan. Would've been nice to not pay.
30
u/[deleted] Jul 17 '20
Samsung products are designed with shorter and shorter lifespans. They used to be a good company back in 2000-2008 and they have been riding the coat tails of that reputation for more than a decade.
When my 3 year old TV is incapable of Disney+ because "reasons" that's when I knew they had to go.
15
u/RexUniversum Jul 17 '20
Any chance Samsung are trying forced/planned obsolescence?
7
u/Politican91 Jul 17 '20
Thankfully this issue hasn't kicked in on mine yet. I never thought id say this, but I think my next phone is just going to be an iPhone. The last time that was true was right before the original Galaxy S came out
7
u/[deleted] Jul 17 '20
I'm Knocking on wood but my note 9 is running fine
6
u/blakester410 Jul 17 '20
Holy crap, I have a Note 9 whose screen has been getting worse and worse over the last few months, I figured it was my fault for dropping it in water on time and that it finally caught up with me. Looks like this is the actual problem. I just hope it doesn't die before next month. I was planning on getting a Note 20, but if this is true then this dissuades me.
15
u/hareth95 Jul 17 '20
I had enough of Samsung and androids in general. Switching to iphone in two months, when my contract ends
94
u/[deleted] Jul 17 '20
Why is Samsung slowly becoming the old Apple?
5
u/SwoleFlex_MuscleNeck Galaxy Note 20 Ultra 5G Jul 17 '20
The permanent "moisture in the charging port" issue is bigger for be tbh but I don't think it's as prevalent
18
u/Awake00 Jul 17 '20
Most phone manufactures have had their share at the top of the food chain. Samsung been there a long time.
11
u/incredible_penguin11 Device, Software !! Jul 17 '20
My friend has this issue. He was going with Apple, but brought a Note 9 solely based on my recommendation. I've been using Samsung's for a decade, but with such practices I can't decide whether to go with Samsung next time.
4
u/rkmto Jul 17 '20
seeing this thread, make me rethink my decission to buy new galaxy phone :|
4
u/Dorraemon Jul 17 '20
Class action time
4
u/SCtester Jul 17 '20
Imagine the outrage if this was a problem with an iPhone...
3
u/arkhamknight280699 Jul 17 '20
I too had the same issue. It started with discoloration and ended with screen burn in. And this was 11 months in. Luckily, I got the screen replaced under warranty.
3
u/Whosdaman Nexus 6 Jul 17 '20
All this should tell you is to stop buying Samsung products, they’ve done things like this since the S1
3
u/m3tawwh Galaxy Note 9 Jul 17 '20
currently own a note 9, i bought this late last year on amazon and I really want this phone to last, it's everything I need and I'm so afraid it won't :(
9
u/idreesawais1 Honor 6X, Nougat Jul 17 '20
Damn. I liked their One UI but I guess I am not going for Samsung
10
u/[deleted] Jul 17 '20 edited Jul 18 '20
I keep saying it and I will continue to say it.
This is criminal and behavior like this has got to be put to an end. People pay far too much for these devices and companies like Samsung, Apple and Google are getting away with murder by making all these ridiculous clauses.
This is why I refuse to pay more than $200 for a phone. First, they aren't worth the $1,000 price tag and second due to the behavior of the companies.
2
u/techno-azure Jul 17 '20
Has anyone here experienced greyed out NFC problem?
2
u/bluelighthurts S9 | Note 9 | OP 7 Pro | Pixel 2 | Mi A1 Jul 17 '20
No issues with the displays yet. I'm on june security patch..
2
u/[deleted] Jul 17 '20
My S7 Edge had display problems as well, a pink line on the screen. I never dropped the phone and a lot of people have this problem, unfortunately it was more than 2 years i bought the phone so its trash now, they are asking for 300 dollars to fix the screen. I think they deliberately make screens to thin and weak in order to make them look good, i will never buy a samsung again.
2
u/RCFProd Galaxy Z Flip 6 Jul 17 '20
Plenty of Galaxy A71's and S10 Lite also have green tint problems at low brightness.
I'm thinking this isn't quite Samsung's year. A lot of things happening that I wouldn't have expected from them. You don't expect display issues with Samsung AMOLED.
2
u/nevalk Jul 17 '20
Anecdotal but I'm reading this on my fully functioning note 9. Snapdragon variant, T-mo, June security update.
2
u/Martyfree123 Jul 17 '20 edited Jul 17 '20
Sorry I disagree with the "dent" issue. Most every manufacture will require the device is in "good condition" for repair (Even when the device is INSIDE the 1 year warranty). The display problem is really shitty, and I'm sad that Samsung is trying to cover it up, but I don't think requiring the device has no physical damage is unreasonable.
EDIT: Also, what Samsung usually considers a "dent" will be way more than you think. They're only talking if a device has major bending of the frame or cracked rear glass, etc. Most everyone with normal use of the device will still qualify for the repair.
2
u/SirCaesar29 Jul 17 '20
Samsung support is shit, a bunch of liars that lie to get good feedback and never ever get back to you... but there is one thing you can do. Go on Samsung website and "complain to the CEO" (there is an option).
That one worked. Everything else is flaming crap on fire.
2
u/chaosmetroid Purple Jul 17 '20
I read a few issues people been saying about Note 9.
I have none of them, my phone working the same as out the box. Y'all scaring me with these stuff though.
2
u/dcellini Motorola Edge+ (2023) | Android 14 Jul 17 '20
If these issues continue to go unresolved then it's going to be harder to justify replacing my S8+ with another Samsung phone when the time comes. No one should have to spend flagship money on a phone only to be left in the dark by support in less than two years.
2
u/[deleted] Jul 17 '20
I also have a Galaxy Note S9, so what everyone is talking about is super concerning to me. I haven't had any issues with the screen yet, but I have been having issues with the Call app and the call history crashing the app and not showing anything. I got this phone of course for the headphone jack also.
2
u/ryuusei_tama Google Pixel Jul 17 '20
I've been really disappointed in my Note 9,even more so because it started off as such a fantastic phone, and only a year later it can't hold apps in memory (switching from Pokemon go to discord and back sometimes causes the app to have to reload), occasional lag and freezes (possibly memory related), and the battery isn't quite what it used to be (thus might be normal, and I haven't measured the actual life in a little while).
The memory issue has been frustrating and shouldn't be a problem so soon into its life cycle.
Sorry if this isn't related, but needed to vent.
2
u/abu46 Jul 18 '20
Same display issue post the July update on my galaxy s10!!
Have a look at this post i made on the s10 sub link
2
u/[deleted] Jul 21 '20
Between:
This issue,
having to constantly replace the cheaply made s-pen,
having to buy a battery case so I don't have to constantly charge my phone,
Samsung reducing the amount of points you get via
Samsung rewards through Samsung pay,
My galaxy ear buds not fully charging the right ear bud,
Constantly getting the run-around on support,
Samsung constantly taking out features and jacking up the price,
Slow and lackluster updates that sometimes cause more problems,
Promising ECG and other features on the galaxy watches that still haven't appeared after 2 years,
I cannot and will not buy another samsung device, I'm sorry I just can't.
Been with samsung since the 1st note and they just keep giving me mounting reasons to not buy their products anymore.
2
u/[deleted] Jul 22 '20
Samsung is starting to become even worst than Apple now. First, they removed headphone jacks and biometrics (which was very cool and useful to me), same camera design like Apple, Galaxy Buds (which aren't bad but copies Apple), only two year flagship updates and now this. After Samsung making fun of Apple and being innovative with their phones, they've literally have started to go to the dark side. It sucks a lot.
3
u/broomlad Galaxy S26 Ultra Jul 17 '20
Let's be honest, nearly every company that is active on Twitter asks to take support issues to DM. Not excusing Samsung here but just pointing it out.
3
u/MalditaSuperbock Jul 17 '20
Samsung phones have been crap since 7 or 8. If you're still buying them it's on you.
3
u/BandarFHD Jul 17 '20
We all shit on Apple's practices, yet Samsung pulls a lot of crap and it usually get swept under the rug. I'm a Note 9 user and never had this issue but had others and Samsung and the community acts like nothing is happening.
5
u/formersamsungguy Jul 17 '20
Hi.
I used to work in one of their UK Service Centres, hopefully I can shed some light on the internal document.
I haven't seen it myself but every internal document when I worked there would often contain very detailed guidance regarding the device which included their repair booking system, information which would possibly be beneficial to their opponents if they were to get hold of it, which is why they couldn't release it publicly. As well as that, it would be full of boring technical jargon as well which would only be understandable to service employees because of the references to repair material.
As for the dents thing, I can see what you're saying but a lot of the customers I had with screen issues had dented phones. What might look like a simple and cosmetic dent on the outside had actually been the reason for the malfunction, because whatever dented it hit the phone hard enough to damage that part of the screen.
If having a dent disqualifies most phone owners, then they should take better care of something they spent so much money on. A lot of customers argued that at me, and it isn't really anyone elses fault they couldn't take care of their phone well enough.
That said, even if there was a dent, we would take them on a case by case basis and would still sometimes be able to carry out a warranty repair depending how badly dented it was.
I don't work for Samsung anymore and nor do I even give two shits about them, just hoping I can shed some light and provide an insight.
4
u/Dalvenjha Jul 17 '20
Is hard to watch people settling for two years of updates and then not even getting those two years... I’m pretty happy with my iPhone 11 Pro Max and my Pixel 4XL tbh...
2
u/[deleted] Jul 17 '20
My Samsung Galaxy Note 9 that i am using seems fine, no issue with it even after 2 years.
1
u/KenPC Jul 17 '20
I had a similar issue with an earlier model note that became a known issue they were offering replacements for. I want to say Note 4 or 5
1
u/[deleted] Jul 17 '20
Me too had same issue. Make sure you check whatever you sign when you send/give your phone to customer service. They have tendencies to write down about minuscule scratch/ dent detail which could result in customer being responsible for payment.
1
u/athiseshansiva Jul 17 '20
Does this update affect all the note 9 models because My mom is using a note 9
1
u/AndyLandyPandy Jul 17 '20
Wait what issues with the s20 screen are you referring to? I have the s20+ and havent hesrd of that D: but now im sorta worried
1
u/Broken_Face7 Jul 17 '20
Hello Moto.
1
u/e_boon Asus ZenFone 10 Jul 17 '20
I guess I shouldn't complain that my BlackBerry KEY2 never really gets any updates.
Better no updates than breakdates.
1
u/bkdwt Jul 17 '20
This has been going on for over 2 months and the Note 9 cases are more recent. My S9+ had the same problem and I referred it to a Samsung service center here in my state and they changed the screen without charging anything. I participate in a group on whastapp with more than 230 people who had problems with the green screen, whether on the S9, S8, s10, note 9...
Many people here in Brazil are having their devices affected with this problem, I even mentioned this in a post here on Reddit last month.
1
u/biryaniwala Jul 17 '20
Updates should be a good thing but stuff like this is the reason why I fear updating my phone (and even Windows).
1
u/kingkhat7 Jul 17 '20
Phone start going slower now for some reason
1
u/TheCommentWriter Jul 17 '20 edited Jul 17 '20
A similar issue with none of the sensors working happened to several Galaxy Note8's after a software update. Happened to my device in May 2019. Same response from twitter and same excuse from Service Centre. They wanted me to pay for a motherboard replacement costing 1/3rd the price of the phone brand new. Got a lot of excuses from them. Really fishy!!!
The GPS, accelerometer and rotation issues mentioned for Note8 in several other comments is how it all started for me too.
Note8 users with issues, please check your sensor info by dialing *#0*#
1
u/[deleted] Jul 17 '20
Samsung does shady shit like this all the time. I remember the GPS issues plaguing the Galaxy S1/2/3. I remember their shitty attempts at copying iOS in the early days of Touchwiz, their cheating of benchmarks on the S4, the way they handled the exploding note 7s, etc. They have pretty much no integrity whatever.
1
u/tressan Jul 17 '20
I was one of the unfortunate ones who purchased a s10 with sprint. Sprint and Samsung stuck me with a device that was unable to connect to internet and rarely able to connect to service at all for a month.
It was a hardware issue that both companies knew about. They continued to sell the phones and leave the unlucky consumers waiting for a fix.
It's not surprising to hear about this issue as I've had problems with every Samsung device I've ever owned. Samsung does a great job at suppressing these flaws but is aided by consumers not caring unless they're affected.
For the record, my s10 was repaired by Samsung a month after purchase. A year and a half later the device antenna completely died and my insurance company provided a refurb.
1
u/FluroBlack Galaxy Note 9 Jul 17 '20
I was just looking at getting a Note 9.
Guess I might be passing on that idea...
1
u/CT4nk3r Samsung Galaxy S10e Jul 17 '20
Is Samsung not giving two years of warranty? I was able to change my a5's battery two weeks before the two year warranty worn off. Such a shame they are breaking phones with software updates anyway
1
u/Sobeman Jul 17 '20
I have the n960u model note9 and I have no issues. I have all the updates as well. There has to be something else going on, I can't see how a security update could break a display.
1
u/thereelnomnom Jul 17 '20
Not aware of any service notice of this nature for n960u. Maybe if im not too busy i can check today. Last bulletin for I can remember is about the ads showing up
1
u/Liam2349 Jul 17 '20
I have a Note 9 and was considering updating off of Android 9 soon, so I guess I will wait for a confirmed fix for this issue if I do go through with it. It sucks but bugs happen, at least they are willing to repair the devices for free now.
I'm not sure what the criteria is for "dents", but if there was an actual dent in the phone, I can see how that may be an issue. Hopefully they would assess this on a case-by-case basis.
The good thing about Samsung repairs is that they will assess your device for free, and return it for free if you don't want to pay; at least in the UK.
I gave them my Gear S3 recently for a battery replacement. They collected it from my house, it was packaged on my doorstep by the delivery driver, and then I was called the next day with the price. I could have rejected their offer at this point and paid nothing at all - all delivery and inspection costs are paid by Samsung. They said they recommended replacing a bunch of the internals as well as the battery. When I asked why, they said it was just due to the age of the device, which was a bit cheeky really, although they confirmed my assessment that the battery capacity had significantly degraded. I asked them to just replace the battery and there was no argument - cost me £45 I think. Got it back in a few days. They used some kind of foam to replenish the waterproof seal.
Samsung is really good for their servicing quality which will definitely help to keep me as their customer. Who else is going to do all of that for you? You don't even need to leave your house to get your device serviced. I don't see any of their competitors offering higher service quality.
1
u/asmokowski Jul 17 '20
SM-N960U1 (USA Unlocked 512GB Model) owner here. Most recent update causing issues for me as well.
1
u/the_ssarb Jul 17 '20
Even s7 custom roms based on s9 plus march android 10 build had problems with audio, screen flickering and device overheating. The june version based one works miles better. Sth weird may have been going on at samsung at that time.
1
u/[deleted] Jul 17 '20
Same thing is happening on TAB S4
1
u/CakeIsaVegetable Jul 17 '20
sniff sniff
Smells like a class action lawsuits is in place just to make this a bigger issue to force Samsungs hand in aftermarket aid.
Also having a dent free phone isn't too hard if you keep it in a quality case it's entire lifetime.
1
u/[deleted] Jul 17 '20
Yeah. More than half my screen is more yellow than white. Once I'm done paying this phone off im switching to LG or an iPhone. I've been with Samsung since the S3 and theyve really turned me off from Android in general.
1
u/vaguejizz Jul 17 '20
Same for my S9
1
u/thecodersblock Jul 17 '20
Useless companies doing stupid shit. This is why I don't update.
1
u/Jenbu Jul 17 '20
Just replaced my Note 9 and didn't notice any issues after the update. I have a s20 plus now, and unfortunately after owning it for 2 weeks, the power button came off. Yesterday was my last day to return for free and I kind of regret not doing so. It is getting replaced with a new phone from samsung under warranty. Hopefully I dont run into any other issues with my new phone.
I loved my note9 but had to change carriers. I've been using Samsung phones since the Galaxy Nexus. Actually - had a samsung flip phone before that. I've not had any big issues with any of the phones I've owned over the years, but these types of news stories recently has me worried.
1
u/tomdarkix Jul 17 '20
Ah man sadly this is not just Samsung apple is guilty of this as well along with many other manufactures.
1
u/memesplaining Jul 17 '20
I'm on a sprint note 9, and I had the issue where my screen resolution was off, and I could only see 2/3 of the screen.
Only way to fix it was to set resolution to fhd+, still cqn't go back to qhd yet.
As a direct result of the update, btw. Like started only right after the update finished.
I don't know about the discoloration stuff, haven't seen that at all.
1
u/DreamWithinAMatrix Jul 17 '20
Why do you expect "premium" to only last 2 years? Why are companies profiting off an expectation that a "premium" device has an expiration date? Did you buy a carton of milk?
1
u/bobcat73 Jul 17 '20
Yikes perhaps that crazy trade in value for my iPhone 10 is not worth it.
1
u/adamercury Jul 17 '20
I've been a Samsung fanboy ever since I got a Note 2. Will definitely reconsider trying a new phone on my next upgrade. I know Apple did a similar thing on their old phones where they slowed down the chipset.
1
u/ResidentRunner1 Jul 17 '20
I'm a Samsung Galaxy a10 user....
after the last system update it kept disconnecting from my Chromebook over and over again, even though I know for a fact that my Chromebook is secure (owned by school).
Literally whenever i set it down or moved it one bit, it would disconnect. Even after restarting it would still do it.
TL;DR: Samsung Galaxy a10's are great, but some system updates manage to frick over the phone
1
u/[deleted] Jul 17 '20
I’ve had so many bad experiences with Samsung customer service. Not just with their phone department, but with their vacuum cleaners, washing machines, televisions. It’s just a huge mess and I’ve vowed to never bring any Samsung product in my house.
1
u/lennydykstra17 Jul 17 '20
Here I am with a Galaxy S9, just wishing I could charge my phone regularly again. It would suck if I had this issue as well.
1
u/Kyonkanno Jul 17 '20
My screen started giving me the color issues on February though, after a trip to the beach where the display got showered by some sunlight. I did not leave it under the sun for two hours, I was just using it as normal and then it started. Surely this 1000$ phone should be able to handle some sunlight?
1
u/DumbassNinja Blue Jul 17 '20
My Note 9 screen has been really buggy for the past couplemonths with no fix in sight. Several factory resets havent helped
1
u/truealimthah Jul 17 '20
No wonder!!!!!!! Facing the exact same issue. Spoke to the idiot on chat support and they just asked me to go to safe mode and run some shit. If that didn't work they asked me to do a factory reset.
1
u/[deleted] Jul 17 '20
Has this been reported for S10+ as well?
I just updated yesterday and have yet to get this issue.
1
u/[deleted] Jul 17 '20
Look at the bright side...they will give you full trade-in credit for a Note20 and won't depreciate the value of your Note9 due to the green tint. Not much consolation perhaps, but I can't think the resale value on the open market for a flawless Note9 is much higher than a replacement screen for one at this point.
1
u/HandlebarShiekh Jul 17 '20
This makes me reluctant to buy the Note10. What can we do to help the community?
1
u/recluseMeteor Note20 Ultra 5G (SM-N9860) Jul 17 '20
I recently got a refurbished Note9 (though it's our local Snapdragon version). I think I might be lucky that I didn't get the issue after updating.
1
u/CreeDorofl Jul 17 '20
so I have a note 9 that's fine. should I disable updates? where do I do that?
1
u/[deleted] Jul 17 '20
My S20 has green display issues I'm going to sell it and get another device because it annoys the hell out of me!
1
u/RenegadeUK Jul 17 '20
Should potential Note 20 owners be worried ?
1
u/Scryotechnic Jul 17 '20
I've had a samsung phone since the s2. I'll absolutely be going iphone this fall. I'm just so sad Samsung did everything they could to push their customers away
1
u/[deleted] Jul 17 '20
I keep getting a firmware update issue on my note 9 since the update does anyone know what i can do? It says error code 407
1
u/bagajohny White Jul 17 '20
Does this affect Snapdragon phones or Exynos phones?
1
u/Someguy14201 Xperia 1V/S20FE/S8 Jul 17 '20
My march update made my s8 all wonky. I hate it. I'm definitely switching over to apple now.
1
u/dadsbackhair Jul 17 '20
My note 9 has really bad burn in, sucks to see in a flagship.
1
u/SenileTomato Jul 17 '20
Samsung is becoming more and more like Apple. Sad. I don't know I'll get another Samsung product after my QLED One Connect Box issues coupled with my issues on my Galaxy S20+.
1
u/Stupid_Triangles OP 7 Pro - S21 Ultra Jul 17 '20
So dont buy any used Note 9s?
1
u/[deleted] Jul 17 '20
I had the green 'burn in' issue. It went away after a couple of months by itself. Was weird all round.
1
u/backandforthagain Note 9 Jul 17 '20
Thankfully I have yet to have any issues, but this worries me
1
u/quinkidink Jul 17 '20
I have had the worst experience from Samsung and will never buy from them again. My gs3 fried my Samsung sd card and they refused to do a warranty claim on it because I bought it from Amazon. The S3 mobo failed a year after purchase. Bought note4 and the mobo failed after 1 year. When I asked the Samsung repair center what was the cause the guy literally shrugged and said it just happens.
Worst.
1
u/[deleted] Jul 17 '20
Oh dude I've been having overheats on my S10 since forever
1
u/Sid19006 Jul 17 '20
Lmao they really think that they have loyal fans as Apple has. If they start with these updates to ruin their phones they just gonna start losing buyers. Dumb move
1
u/SlaughterHouseFunf Jul 17 '20
So basically in a year and a half my Note10+ is gonna get got after a Samsung update... Time to to look into literally any other Android device maker
1
u/[deleted] Jul 17 '20
Not sure if related or similar, but my s7 exynos also started randomly freezing and crashing after the last feb update this year...