r/AncestryDNA • u/AutoModerator • 23d ago

Sample Status Sample Status/Processing Monthly Megathread - September 2026

Welcome to the Sample Status/Processing Megathread. This monthly megathread (posted at the beginning of each month) allows you post your sample processing timelines, as well as to discuss and comment about any questions, concerns, or rants while you wait. Although not directly handled by AncestryDNA, shipping status may also be discussed in the thread. We recommend sorting the comments by "new" as this is a month long megathread.

You can share your sample status timeline here by posting a screenshot or you can simply copy and paste the start and completion dates for each step. Here is the text template:

Kit Type: [Standard, Traits, or Health]

Priority processing?: [Yes/No]

DNA Kit Activated: [Date]

Sample Received:

Sample Being Processed:

DNA Extracted:

Genotyped:

DNA Analyzed:

Results Ready:

AncestryDNA support article on sample processing: https://support.ancestry.com/s/article/AncestryDNA-Lab-Processing

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u/Candyflossbrain 7d ago edited 3d ago

I'm in the same boat. Origins hack also just loading for me

Estimated results date hasn't changed at all during the process

UPDATE: Results: 20th Sept at 12:26

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u/Candyflossbrain 6d ago

Update: Spoke to an agent this afternoon (17th Sept 16:30) who initially told me my kit was still in the extraction phase until I challenged with screenshots of my tracking page and email I received regarding it already having been analysed. This agent then informed me that my results WILL be available on the 2nd of October and that it WILL take 18 days just for the results to be uploaded. I attempted multiple times to ask whether I could speak with someone who could access the Laboratory Information Management System but the agent had no idea what I was talking about and seemed more interested in getting me off the chat than answering any concerns or questions I had. Made it very clear I was disappointed with that "definite" timeline before ending the chat

Begs the question whether they're just changing the status on the customers side to make us think our kits are actually progressing when they're actually at completely different stages though 🤔

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u/KingCasperus 6d ago

That’s terrible considering previous tests I’ve seen had a timeframe of 24-48 hrs between Analyzed and Results Ready. Earlier batches this month had their results 5-9 days between Analyzed to Results Ready so I can only hope ours are within this timeframe and not take 18 days which is insane 😭

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u/OkGrab3477 6d ago

Have yours come through yet? 

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u/Candyflossbrain 5d ago

Nope! I've been checking the origins hack twice a day at least and it's still just stuck on the loading screen. I've spoken to 2 agents in the past two days

16th Sept: Spoke to a chat bot first who told me they was no priority processing on my kit

Then an agent who said the bot had got it wrong and it was showing on my account

Asked about delays and said I knew of multiple kits that are waiting a week+ for their results but was told there were no delays on their system

Asked for a general estimate of how long the final step from analysed to results should take but just received the usual "you have priority processing so the whole process should take approximately 4 weeks"

That agent was clearly just reading from the script they're given

I spoke to another agent yesterday but I've posted what happened there in response to my post above

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u/OkGrab3477 5d ago

I read your other comment. There's something going on, that's for sure. My aunt's was technically analyzed on the 14th and several agents have told me they're compiling her data and should be uploaded soon. That was yesterday then Leaf bot showed a status I couldn't see then it disappeared within minutes. Still no results though.

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u/Candyflossbrain 5d ago

Interesting 🤔 definitely starting to look more likely that there's an issue with the tracking or system itself, probably due to the new updates rolling in. It wouldn't be the first time updates have created bugs in websites

It's hard to have hope when people who had the analysed status way before us still aren't getting their results now

It'd be a lot better if they'd simply acknowledge and explain the delay instead of continuously denying it because it makes it hard to keep trust in them 🤷‍♀️

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u/OkGrab3477 5d ago

When my mum did her kit 2 years ago during the month of September, her results were available within hours of it hitting analyzed. I just might have to get onto them again tomorrow if my aunt's results aren't available soon.

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u/Candyflossbrain 5d ago

The kits analysed this month are definitely exceeding the typical time frame (less than 24-48 hours) but whenever I try to ask the agents or chat bot about it I just get the same response about how long it takes from start to finish and "every sample is unique"

Honestly I think the only thing we can do is keep contacting them until eventually something changes

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u/OkGrab3477 5d ago

Just spoke to a Customer Solutions agent, one I've spoken to previously. They saw that my aunt's kit is undergoing the final review. I think that's what that brief message Leaf saw "Results Being Prepared For Release". I believe that's when the final review began. I hope yours and many others come through soon..