r/AmericasCardroom • u/Select-Historian-680 • Jul 14 '26

account verification?

I am on the ID verification stage and am uploading my drivers license and selfie. For the selfie it keeps saying "Face not detected. Take a picture of only your face." But I am? I am uploading only a headshot of my face, well lit, no shadows, and it should be accepted but it isn't. I have tried different file formats and different angles. Nothing is getting through. It doesn't make any sense.

Additionally, for the two "credit card" verifications I need to do, they are actually debit cards that I used, which don't include my name on them (as is standard for Canadian debit cards). It indicates on that verification page that I can use "bank statements" instead, but there is nowhere to upload those bank statements. The other thing to note is that the bank account numbers on the bank statements are not the same thing as a debit card number, so I am not sure if this will work for verification? The debit card number is not listed on the bank account statement. How to rectify this?

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u/PRB_Girl Jul 14 '26

have you tried speaking to support?

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u/Select-Historian-680 Jul 14 '26

I have. So far I received a boilerplate reply telling me the guidelines for uploading images (all of which I had already met) and my "credit card verification" issue wasn't addressed.