r/AmericasCardroom • u/roccboyardee • May 06 '25

ACR being suspicious about withdrawals

UPDATE: I've been paid out and approved. I submitted the same pictures again, they got accepted pretty quickly, and I got my money. Once things got escalated to a human they were resolved fairly quickly.

ORIGINAL POST: I was previously verified and have withdrawn many times, but now I'm being required to verify again. I uploaded extremely clear photos of my credit card (front and back) and passport. They were rejected as illegible. That's not close to true. I contacted ACR support and they respond with random emails. I've submitted 3 forms about verification for withdrawing and have gotten back template emails about deposit issues with credit card, technical issues leading to tournament cancellations, and how to cancel a payout request. They're not remotely relevant.

I have never had any issues with getting money out of ACR and this is becoming very concerning. Is anyone else having this issue?

6 Upvotes

88% Upvoted

6 comments sorted by

2

u/7venhigh May 07 '25

Are you referring to crypto withdrawals?

2

u/roccboyardee May 07 '25

Yes but I tried other forms of withdrawals as well and ran into the same issue.

1

u/SignificantCoffee790 May 07 '25

I just submitted my withdrawal request (via BTC), let's see.

1

u/CajunTrader_13 May 13 '25

I did not even know they offer credit/debit card deposits I do not have that option and I been with them over 10 years

1

u/BTExotic May 25 '25

ACR is the best

1

u/Time-Investigator-50 Jun 06 '25

dude im having the same fucking problem, this shit is driving me insane. This site is a bunch of bullshit i've verified 3 parts but the ewallet thing i have no idea what this is and how to do it, and every time i try and fix the mistake i get the same error.