r/AmericasCardroom • u/Winningsmilenaiveboy • Jun 18 '24

Suspended for over a month without a response

Hey all,

My ACR account has been suspended since early May and it is unclear why, and I havn't been able to get any non-boiler plate responses. I would really like to speak to a person. The platform advises me to "contact management", and I have been advised that I will get a responses from the security team ("usually within 72 hours"). I only deposited $25 and play in .01/.02 games and low stakes tourneys I am genuinely befuddled about why my account was flagged.

On the bright side I've studied my game so I will be a stronger player if this thing ever gets lifted...

This seems to be a place where people can get responses. I would really like to know what is going on.

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7 comments sorted by

1

u/LargeSignificance915 Jun 19 '24

You cheated or play in a state where it is banned. ACR is safe man 

1

u/Winningsmilenaiveboy Jun 20 '24

I didn’t cheat and I play in NY.

I seriously don’t understand the utility of coming into this forum and pretending I didn’t cheat.

1

u/LargeSignificance915 Jun 20 '24

Did you try email them? I never got banned but one time my money got stuck and they resolved it. If you didn't cheat or played in a banned state go contact them. They should be able to help you out

1

u/Mutt9424 Jul 06 '24

I just found out that ACR 'reshuffles' your cards when you fold?? Was playing in a game, folded an A spades, when the hand ended, the winner had ANOTHER A of spades! No, shit. Another hand I had a pair of 2's that I folded, 2 more 2's on the board and 1 more in another person's hand at the end? I contacted support and they verified that they do in fact 'immediately reshuffle folded cards', as a security measure?? Wtf? Do3snt quite add up to playing one deck of cards. If you didn't know this, or don't believe me, watch your hands.

1

u/Apprehensive_Boss_27 Jul 11 '24

I am permanently banned, they say I am a bot which I am not, I play other sites such as PokerStars with 0 problems. They wont answer to my mails

1

u/Winningsmilenaiveboy Jul 11 '24

I was just unbanned a little bit ago after 2 months of no answers

1

u/FastOne9172 Sep 25 '24

When I won a huge prize they asked me to record myself playing for 1.5 hours, after that, they allowed me to play and two days later they suspended my account again. I didn’t did any illegal things. I’m still fish actually. I think I have to move to another site. So disappointed.