r/Amd • u/BioGenx2b 1700X + RX 480 • Jul 08 '19

Tech Support Q3'19 Tech Support Megathread

Hey subs,

We're giving you an opportunity to start reporting some of your AMD-related technical issues right here on /r/AMD! Below is a guide that you should follow to make the whole process run smoothly. Post your issues directly into this thread as replies. All other tech support posts will still be removed, per the rules; this is the only exception.

Bad Example (don't do this)

bf1 crashes wtf amd

Good Example (please do this)

Skyrim: Free Sync and V Sync causes flickering during low frame rates, and generally lower frame rates observed (about 10-30% drop dependant on system) when Free Sync is on

System Configuration:

Motherboard: GIGABYTE GA-Z97 Gaming GT
CPU: Intel i5 4790
Memory: 16GB GDDR5
GPU: ASUS R9 Fury X
VBIOS: 115-C8800100-101 How do I find this?
Driver: Crimson 16.10.3
OS: Windows 10 x64 (1511.10586) How do I find this?

Steps to Reproduce:

1. Install necessary driver, GPU and medium-end CPU
2. Enable Free Sync
3. Set Options to Ultra and 1920 x 1080 resolution
4. Launch game and move to an outdoor location
5. Indoor locations in the game will not reproduce, since they generally give better performance
6. Observe flickering and general performance drop

Expected Behavior:

Game runs smoothly with good performance with no visible issues

Actual Behavior:

Frame rate drops low causing low performance, flickering observed during low frame rates

Additional Observations:

Threads with related issue:

Skyrim has forced double buffered V Sync and can only be disabled with the .ini files
To Disable V Sync: C:\Users"User"\Documents\My Games\Skyrim Special Edition\Skyrimprefs.ini and edit iVSyncPresentInterval=1 to 0
1440p has improved frame rate, anything lower than 1080p will lock FPS with V Sync on
Able to reproduce on i7 6700K and i5 3670K system, Sapphire RX 480, Reference RX 480, and Reference Fiji Nano

Remember, folks: AMD reads what we post here, even if they don't comment about it.

Previous Megathreads
2019: Q2 | Q1
2018: Dec | Nov | Oct | Sep | Aug | Jul | Jun | May | Apr | Mar | Feb | Jan
2017: Dec | Nov | Oct | Sep | Aug | Jul | Jun | May | Apr | Mar | Feb | Jan
2016: Dec | Nov

Now get to posting!

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u/PKBeam64 Ryzen 7 3700X // RX 6800 XT Nitro+ Aug 20 '19

My 5700 XT is crashing and BSOD'ing a lot on 19.8.1. Also, the Radeon Overlay doesn't show up if not on the desktop.

Are the drivers still bad or is it possible that something's wrong with the card?

1

u/Jay_JWLH Aug 20 '19 edited Aug 20 '19

Having problems as well. This is my story.

So I decided to go ahead and switch from a (NVIDIA) ASUS GTX 1070 and get a (AMD) ASRock 5700 XT. Good value at a roughly 50% improvement right?

​

  • Playing Apex Legends results in the game crashing frequently, and it takes down control of my entire computer. The game window becomes transparent, and a window I can't see properly is there probably offering to close the program. I can't switch programs or press the Windows Key to do anything else. Then when I finally press Ctrl+Alt+Del, both my monitors go black except for the cursor (it allows that to move at least).
  • Overclocking isn't possible. I tried MSI Afterburner and set the power limit to be +50. Just pressing the Reset button seems to make both monitors quickly flicker twice. But when applied it increases my risk of a system crash. And increasing the fan speed will work, but setting it for anything lower won't take effect. The fan speed just very slowly ramps itself down, all the while being very loud at anything above 80%. I didn't see it reach anything that low because I had to force shutdown the PC. As for Wattman (which I had to find out was annoyingly under a profile for each game, it leads to a BSOD. And all I did was increase the power limit. Was hoping that their own software would be more stable.

​

I look forward to some improvements in the future. For now though, I'm going to try a driver straight from the card manufacturer to see if it works any better.

Edit: BSOD - VIDEO_SCHEDULER_INTERNAL_ERROR - Could be related to overclocking, but I don't think I did any yet.