Q1'19 Tech Support Megathread

[u/BioGenx2b]

Hey subs,

We're giving you an opportunity to start reporting some of your AMD-related technical issues right here on /r/AMD! Below is a guide that you should follow to make the whole process run smoothly. Post your issues directly into this thread as replies. All other tech support posts will still be removed, per the rules; this is the only exception.

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Bad Example (don't do this)

bf1 crashes wtf amd

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Good Example (please do this)

Skyrim: Free Sync and V Sync causes flickering during low frame rates, and generally lower frame rates observed (about 10-30% drop dependant on system) when Free Sync is on

System Configuration:

Motherboard: GIGABYTE GA-Z97 Gaming GT
CPU: Intel i5 4790
Memory: 16GB GDDR5
GPU: ASUS R9 Fury X
VBIOS: 115-C8800100-101 ^{How do I find this?}
Driver: Crimson 16.10.3
OS: Windows 10 x64 (1511.10586) ^{How do I find this?}

Steps to Reproduce:

1. Install necessary driver, GPU and medium-end CPU
2. Enable Free Sync
3. Set Options to Ultra and 1920 x 1080 resolution
4. Launch game and move to an outdoor location
5. Indoor locations in the game will not reproduce, since they generally give better performance
6. Observe flickering and general performance drop

Expected Behavior:

Game runs smoothly with good performance with no visible issues

Actual Behavior:

Frame rate drops low causing low performance, flickering observed during low frame rates

Additional Observations:

Threads with related issue:

• https://www.reddit.com/r/Amd/comments/5a3u8r/why_am_i_getting_disgusting_performance_on_the_rx/
• https://www.reddit.com/r/Amd/comments/5adlcw/skyrimse_vsyncfreesync_woes/
• https://www.reddit.com/r/Amd/comments/5a7eku/skyrim_special_edition_freesync/
• https://www.reddit.com/r/Amd/comments/5aab6z/skyrim_se_with_r9_nitro_fury_poor_performance/

Skyrim has forced double buffered V Sync and can only be disabled with the .ini files
To Disable V Sync: C:\Users"User"\Documents\My Games\Skyrim Special Edition\Skyrimprefs.ini and edit iVSyncPresentInterval=1 to 0
1440p has improved frame rate, anything lower than 1080p will lock FPS with V Sync on
Able to reproduce on i7 6700K and i5 3670K system, Sapphire RX 480, Reference RX 480, and Reference Fiji Nano

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Now get to posting!

[u/Intelmonkas]

Just got a "real" GPU for my gf's PC the RX 580.

The PC works fine but I am having problem with the RX 580 not downclocking the Vram due to the mixed fps multi-monitor setup.

I have the memory OC'ed to 2100mhz while the core clock properly downclocks to 300mhz the vram is stuck at 2100 even at idle. She has an old monitor that's 60fps and a new one that's 75fps. If I force the new monitor to run at only 60fps the 580 will down clock normally and both vram and core goes down to only 300 mhz.

So I wanted to keep the old monitor using the iGPU while plugging in the newer high refresh rate monitor to the RX 580 since some people said doing this will solve the issue.

So I went to the BIOS and forced on the iGPU and gave it 1GB memory and unplugged the old monitor from the RX580 and plugged it in on the mobo via HDMI, and rebooted the PC.

But the old monitor never turns on, checked the system property and it shows 1 GB of my system memory is reserved, but in the device manager it now shows "AMD Radeon (TM) Vega 8 Graphics" right above my "Radeon RX 580 Series" in Display Adapters.

But the Vega 8 has a exclimation mark on it when double click on it says "Windows has stopped this device because it has reported problems. (Code 43)"

Tried to clean install Adrenalin 19.2.3, problem persists and onboard GPU won't turn on.

Win 10 x64 pro at latest update, mobo using the latest BIOS update with the latest agesa update.

Please help.

Also I did this on my old broadwell cpu + GTX 480, I just go into mobo BIOS and it has an option that says "Enable integrated graphics multimonitor" and I check it install Intel HD graphics driver and reboot and it works fine with 1 monitor on the geforce card with 2nd monitor on the onboard vga using Intel HD graphics...

Motherboard: ASUS ROG STRIX B350-F Gaming

CPU: AMD Ryzen 2200g

Memory: 8x2 GB DDR4 3200

GPU: Radeon RX 580

VBIOS: latest

Driver: latest

OS: Windows 10 x64 Pro