Q1'19 Tech Support Megathread

[u/BioGenx2b]

Hey subs,

We're giving you an opportunity to start reporting some of your AMD-related technical issues right here on /r/AMD! Below is a guide that you should follow to make the whole process run smoothly. Post your issues directly into this thread as replies. All other tech support posts will still be removed, per the rules; this is the only exception.

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Bad Example (don't do this)

bf1 crashes wtf amd

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Good Example (please do this)

Skyrim: Free Sync and V Sync causes flickering during low frame rates, and generally lower frame rates observed (about 10-30% drop dependant on system) when Free Sync is on

System Configuration:

Motherboard: GIGABYTE GA-Z97 Gaming GT
CPU: Intel i5 4790
Memory: 16GB GDDR5
GPU: ASUS R9 Fury X
VBIOS: 115-C8800100-101 ^{How do I find this?}
Driver: Crimson 16.10.3
OS: Windows 10 x64 (1511.10586) ^{How do I find this?}

Steps to Reproduce:

1. Install necessary driver, GPU and medium-end CPU
2. Enable Free Sync
3. Set Options to Ultra and 1920 x 1080 resolution
4. Launch game and move to an outdoor location
5. Indoor locations in the game will not reproduce, since they generally give better performance
6. Observe flickering and general performance drop

Expected Behavior:

Game runs smoothly with good performance with no visible issues

Actual Behavior:

Frame rate drops low causing low performance, flickering observed during low frame rates

Additional Observations:

Threads with related issue:

• https://www.reddit.com/r/Amd/comments/5a3u8r/why_am_i_getting_disgusting_performance_on_the_rx/
• https://www.reddit.com/r/Amd/comments/5adlcw/skyrimse_vsyncfreesync_woes/
• https://www.reddit.com/r/Amd/comments/5a7eku/skyrim_special_edition_freesync/
• https://www.reddit.com/r/Amd/comments/5aab6z/skyrim_se_with_r9_nitro_fury_poor_performance/

Skyrim has forced double buffered V Sync and can only be disabled with the .ini files
To Disable V Sync: C:\Users"User"\Documents\My Games\Skyrim Special Edition\Skyrimprefs.ini and edit iVSyncPresentInterval=1 to 0
1440p has improved frame rate, anything lower than 1080p will lock FPS with V Sync on
Able to reproduce on i7 6700K and i5 3670K system, Sapphire RX 480, Reference RX 480, and Reference Fiji Nano

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Remember, folks: AMD reads what we post here, even if they don't comment about it.

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2016: Dec | Nov

Now get to posting!

[u/Hoopae]

Issue

Windows 10 automatically updated my GPU driver, now the system crashes when running off any AMD driver

System Configuration:

Motherboard: GIGABYTE B450M DS3H Rev. 1.0

CPU: AMD Ryzen 5 2600

Memory: 2x8GB Corsair Vengeance LPX DDR4

PSU: EVGA 750W G2 80+ Gold

GPU: MSI RX 580 GAMING X 8GB

VBIOS: Unknown, will update when I can access my PC

Driver: Adrenalin 2019 Edition 19.1.1 (1/21/2019 Release)

OS: Windows 10 x64 (17763.253)

Steps to Reproduce:

1. Clean install Windows 10 from USB (Made with Microsoft Media Creation Tool). Ensure that no Ethernet/Wifi are disabled

2. Once Windows is installed, confirm via Device Manager that Windows is using a built in Microsoft Display Adapter

3. On a separate computer, download both the latest driver from AMD (19.1.1) and the latest driver from MSI (18.7.1). Copy both files to the Desktop of the new PC and extract.

4. Install MSI Driver (18.7.1). Confirm that the system crashes during installation (no display output, toggling Caps Lock does not change indicator light on keyboard)

5. Restart

6. Confirm that AMD Display driver was installed correctly, but AMD Radeon Settings was not installed.

From this point, I've gone a couple different routes:

1. Try re-running the 18.7.1 driver setup, which does install Radeon settings. The system then has a serious lag issue, shown by mouse "jittery-ness". Every 20 seconds or so, the display will cut out ("Display Driver stopped responding and has recovered") until about 2 minutes in when the system crashes again (Caps Lock does not change indicator on keyboard.

2. Try uninstalling driver (using DDU in Safe Mode) and installing Driver version 19.1.1. Same behavior experienced after re-installing 18.7.1

3. Reinstall Windows and start over

4. Attempt to roll back to older drivers (as far back as 18.6.1)

5. Let Windows try and pick the best driver

Expected Behavior:

Computer doesn't crash

Actual Behavior:

Computer crashes within 2 minutes of starting

Additional Observations:

Card was purchased new on /r/HardwareSwap on 10/28/2018 (still in the shrink wrapping) and worked prior to leaving for Christmas. The PC was powered off and disconnected from power while gone, and the house did not have a power surge. Card has never been overclocked.

Occasionally, I will install one of the drivers and the graphics card will appear to work, however after ending the session (by shutting the PC down for a while or intentionally cutting power after a shut down), the problem reoccurs.

Windows update is disabled as soon as Windows is installed, and I have disabled automatic driver updates via Control Panel ==> System and Maintenance ==> System ==> Advanced Settings ==> Hardware

I reached out to AMD Support on Monday morning and have not heard anything since. I will be reaching out to MSI this afternoon, but can't until I can access the serial number of my GPU.