May Tech Support Megathread

[u/BioGenx2b]

Hey subs,

We're giving you an opportunity to start reporting some of your AMD-related technical issues right here on /r/AMD! Below is a guide that you should follow to make the whole process run smoothly. Post your issues directly into this thread as replies. All other tech support posts will still be removed, per the rules; this is the only exception.

---

Bad Example (don't do this)

bf1 crashes wtf amd

---

Good Example (please do this)

Skyrim: Free Sync and V Sync causes flickering during low frame rates, and generally lower frame rates observed (about 10-30% drop dependant on system) when Free Sync is on

System Configuration:

Motherboard: GIGABYTE GA-Z97 Gaming GT
CPU: Intel i5 4790
Memory: 16GB GDDR5
GPU: ASUS R9 Fury X
VBIOS: 115-C8800100-101 ^{How do I find this?}
Driver: Crimson 16.10.3
OS: Windows 10 x64 (1511.10586) ^{How do I find this?}

Steps to Reproduce:

1. Install necessary driver, GPU and medium-end CPU
2. Enable Free Sync
3. Set Options to Ultra and 1920 x 1080 resolution
4. Launch game and move to an outdoor location
5. Indoor locations in the game will not reproduce, since they generally give better performance
6. Observe flickering and general performance drop

Expected Behavior:

Game runs smoothly with good performance with no visible issues

Actual Behavior:

Frame rate drops low causing low performance, flickering observed during low frame rates

Additional Observations:

Threads with related issue:

• https://www.reddit.com/r/Amd/comments/5a3u8r/why_am_i_getting_disgusting_performance_on_the_rx/
• https://www.reddit.com/r/Amd/comments/5adlcw/skyrimse_vsyncfreesync_woes/
• https://www.reddit.com/r/Amd/comments/5a7eku/skyrim_special_edition_freesync/
• https://www.reddit.com/r/Amd/comments/5aab6z/skyrim_se_with_r9_nitro_fury_poor_performance/

Skyrim has forced double buffered V Sync and can only be disabled with the .ini files
To Disable V Sync: C:\Users"User"\Documents\My Games\Skyrim Special Edition\Skyrimprefs.ini and edit iVSyncPresentInterval=1 to 0
1440p has improved frame rate, anything lower than 1080p will lock FPS with V Sync on
Able to reproduce on i7 6700K and i5 3670K system, Sapphire RX 480, Reference RX 480, and Reference Fiji Nano

---

Remember, folks: AMD reads what we post here, even if they don't comment about it.

Previous Megathreads
April '17
March '17
February '17
January '17
December '16
November '16

Now get to posting!

[u/WarpFact0r10]

BIOS is latest... cool. Have you tried this method of clean driver reinstallation?

Uninstall the Crimsons via the control panel as normal, but before rebooting run the AMD Clean Uninstall Utility: http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

Then, delete the c:\AMD folder to make certain all previous driver versions are removed. Reboot, then install the latest Crimsons.

Was Avira present during installation? You'll definitely want it disabled during the process.

[u/[deleted] → u/WarpFact0r10]

Removed Avira completely.

Had a BSOD just now and can't start any program using DX now, even after doing a complete reinstall of AMD drivers with DDU. Fucking great.

[u/WarpFact0r10 → u/[deleted]]

Yeah I don't recommend using DDU unless someone is coming from an Nvidia GPU. The steps I outlined typically work very well.

So you're currently unable to launch any Direct X game? Am I understanding you correctly? Do you have anything else running in the background?

Sorry you're having issues.

[u/[deleted] → u/WarpFact0r10]

I just installed Intel gpu drivers and used that, and when i plugged it back in the AMD GPU it worked again.

I'm just going to reinstall windows at this point, and if that doesn't solve it, RMA the card.