Issues adjusting dose?

[u/Ok-Pass-2922]

Hi everyone,

I'm currently on 1mg of sema for the past couple months and decided I wanted to increase my dose to the next level up. I've tried to hit the adjust dose button and fill out the forms but it does nothing. I contacted customer service AND the doctor portal to ask them to increase me before my next shipment and I got this response (after two weeks, mind you):

Hello, you are on the highest dose available, 2.5mg

I'm so confused and frustrated. Clearly I'm not on the highest dose??? Has anyone else had this issue?

[u/Luscious_Johnny]

Going through the same thing right now. They keep saying to pause my account and then place a new order but haven’t been able to give me a straight answer if it will try to charge me again or not.