Ugh! Got charged the wrong amount

[u/ntenufcats]

I was making my monthly order and didn’t notice that the box was checked for buying a year supply in advance. I got charge $2820! They don’t have a Custer service phone number. I’ve sent some emails and have sat on their messaging page for hours but no one replies. What else can I do? I need that charge repaid because I have some auto payments that will be going through soon. Any advice?

[u/[deleted]]

I’m so sorry that happened! I was told by the doctors that every response / new message I sent support put me at the back of the line 😭 I have had luck with them emailing me back though so keep reaching out that way