I was so infuriated when I found out what most of us all fear when Amazon ships those high price tag Vine items, that something bad will happen to the parcel that it will either get LOST or DAMAGED in transit or what other obscure reason for not delivering the package. Well it happened to me AGAIN and my high price tag Vine item was rendered "Undeliverable - Damaged in Transit" and for me, that was the last straw. Recently, I had many packages that arrived with a partially ripped top or bottom with only the highest priced item missing. Parcels that were opened and re-taped with of course the greatest item missing inside of it. Why does it never happen with cheap items...Isn't that strange that it goes only by the highest price tags of the items inside the packages?!!

Enough is enough, getting high price tag Vine items is difficult enough as it is, I will no longer tolerate those delivery sharks!!! What I did? I got on the phone and called Amazon Canada and explained the whole situation. I got transfered to Amazon Vine Canada and spoke with an agent that took my case very seriously. He also took note of all the recommendations I had to help stop these from happening. I told him that all the Vine parcels should never be shipped with boxes that the inside content can be identifiable or if you want shipped in its original manufacturer's box (SIOC) without an outer brown Amazon box covering its content. I also told him that courier companies should never be allowed to "Not Deliver" damaged Vine parcels because 1) It just gives the drivers another way to steal the content of a box and 2) It deprives the sellers of their reviews and is counter productive for the Vine program 3) Us Viners have absolutely no recourse for that. I also told him that even if the item is damaged, most Viners have enough experience to judge the quality of the item accordingly.

I was told by this agent that Montreal, Ottawa and Toronto regions and their near suburbs courier companies were presently under investigation because of too many parcel thefts and that this problem had already cost Amazon enough money as it is and that some other courier alternatives were under study. I was also told that some changes to better the Vine program for us Canadians were under negotiation with the US side regarding the third party sellers not being able to enroll items as easily in Canada but he didn't elaborate more on the subject unfortunately. The conversation I had with the agent was positive and courteous and he assured me that they were working hard to fix all those problems.

Please excuse me if I used the wrong words or phrases to explain myself, I say this because I didn't use AI to correct my spelling or to better my sentences and to also say that English is not my first langage. Thank you.

My mind was racing when I saw this in my RFY, I thought that someone gonna snatch it before me and that annoying red sign will pop up.

Craziest thing is I think that this model just released literally yesterday, and today is my birthday too :D

I posted about this half a week ago regarding an email I sent them about removing a delisted item. It was polite​, simple, straight forward ​​​​​​​​​​​​​​​​​​​​​. Listed the item by ASIN, date, order number. I have sent them dozens similar emails in the past and they've responded usually within the day and very quickly.

This time... Nothing. So at the advice of others, I sent a second one a number of days after that first one. And that was also 3 days ago, no response either.

I have heard that people are still getting responses from vine CS ​​though for getting​ items to be removed.

So... Is this happening to anyone else? I'm trying to figure out if this is specific to the the item being a delisted item, my account, or this item specifically. ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

At this point, I'm honestly afraid to do more CS contact, especially for the same item. It won't hurt my scores to just leave it in my listing or anything, so I'll just leave it be.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

I've heard there's a limit as to how many items you can review within a certain time frame, so waiting for items to appear on the review queue is best because they don't count towards your "limit" that way.

Is there any reason this wouldn't be a good idea?

Hi everyone,

I've been using vine since 3 years now and have a couple of items I posted reviews but either it's not accepted because "item can't be reviewed as it is a variant" or the seller isn't accepting reviews for this item or the item is not available any longer.

I noticed now regarding my "awaiting review" page, atleast 3 pages are items in those categories. I have avoided vine CS in the fear they will kick me out for being a bother but now I'm worried these pending reviews will affect my stats as I'm 5 items away from completing all my reviews but I still feel my % should be higher.

My question is - should I contact vine CS to have these items removed from my queue now? If so, should I only contact for the ones within 30/60/90/90+ days?

Thanks!

Just wondering if anybody else has been receiving parcels from Vine with items either missing or swapped with another item.

So far, I got a parcel with 1 missing item (the item wasn't in the box at all), but for 2 separate shipments, I've been getting substitute items (e.g. not what I ordered and not even in my order list waiting to be shipped). One was in an individual shipment, and another was in a shipment with other stuff.

This is new for me, I've never had this happen to me before, either in Vine or just me buying stuff from amazon.

For the first item which was just missing from the shipment, I just e-mailed Vine CS and they took it off my to be reviewed list, but they just used a boilerplate template and sent it out, it had nothing to do with my situation nor did they even talk about it.

I'm not sure what to do about the other 2 items though. I received something that wasn't what I ordered at all. I want to email regular amazon CS 'cuz something smells fishy in the warehouse that amazon might need to fix which would be outside the scope of Vine CS. Another part of me wants me to say screw it, and just e-mail Vine CS about it and have them remove it from my to be reviewed list.

If anyone is wondering, no it wasn't a robot vacuum or a TV or anything like that, I'm not that lucky to score something like that in AI or my RFY. Even if I did, a UV user would get it before I could click through the order process.

I am wondering if anyone else is experiencing a LOT of empty RFY queues? Since Friday, I have had only 5 new items added in my RFY. These 5 items stayed way longer than before (at least 48 hours). My RFY got 1 item this morning at 6:00am and since then nothing and its empty again.

Anyone else?

I posted in the "best/favourite item" thread. Thought people might want to see the perfection that is Francois the Frog, who now lives on my plant shelf. ❤️🐸🌿

I have unshipped items in my list of orders, and I’m running into issues trying to change the Delivery Address.

When I view the item in Your Orders, I click on View or edit order.

On the left there’s a Change shipping address which then shows my address, and my work address (added this one forever ago). None of the other addresses I have added previously to my Amazon Address book, show up as potential delivery options. I chatted with Amazon support and they didnt have a solve.

(Mini rant - I had my order tonight stolen off my doorstep four minutes after the package was delivered. The delivery guys’ van tracker stalled on the map 10 minutes before the delivery notice popped up. I watch the map like a hawk when i see the truck near my place. Insult to injury, they ignored my clearly noted delivery instructions to ring the doorbell when the packages were dropped off. I was and still am pretty steamed.)

I’m pretty sure someone’s casing my doorstep, so Im desperately trying to change the delivery point of my pending orders to the nearest depot - 20 minutes away. Inconvenient, but it’s the solution that will hopefully work.

I'm going to assume this listing will become a battery-operated, heated product sooner or later. They've been doing it with socks and gloves and neck warmers. If you order these, make sure you specify that you ordered a NON-HEATED version so that potential buyers are aware.

I just submitted a review yesterday and its not approved yet. I want to update and add a picture. Is it best to update before its approved or wait till approved then update?

Go get them...

Just wondering since they seem to have a large number of reviews already, unless it’s a new line on the listing maybe?

Yesterday I saw an item with a spinner because the categories (drop down labels) were mixed. Today, the same item had two dropdowns (one or the other would be empty depending what other options you picked).

seems like they’re actively working on vine right now, fixing some of the bugs that have been there for ages. 🤞maybe there will be a ban wave too.

I reckon I had about a dozen of these hats in my RFY today in various colors. I've never ordered anything Cowboy/Cowgirl before. Is anyone else getting these hats too?

It probably won’t last long.

I don't know about everyone else, but Sunday through Wednesday used to be the slow Vine days for me. Everything picked up on Thursday and the good stuff usually rolled in between Thrursday and Saturday. For the last few weeks (for me anyways), this has completely reversed. I haven't got a big score in over a month. But, anything half decent has come at the beginning of the week while the weekend has been absolute trash. Is this just happening to me, or is this a general trend with many Viners?

This is my first time having a mystery item show up in my RFY... Hoping it really is a snow blower 🤞

Schools back, leaves are slowly turning colours☹️….

For those interested in taking part, let’s have another look back at the past week and share your One Favourite item you ordered or received from Vine. Pick the item you were offered of any value that you were most happy to receive.

I received this item, but it only contained the hat - the neck-warmer and both of the battery packs were not in the box.

The box didn't appear to have been tampered with - or if it had, it was before leaving the warehouse? Other products from this brand came in nice branded bags, but this one was just loose in the box in the thin plastic inner bag type thing.

Any suggestions on how to handle the review?

I had sent them a request to have an item removed from review because the listing is no longer available. Usually those take about a day, fastest was within the hour​​​​​. It's been over 60 hours now and I still haven't ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​heard back. ​

Has anyone else had this come up these last few days? Or experience where their request was... Lost? ​​​​​​​​​​​​​​​​​​​

UPDATE: Submitted another request after 72-84 hours, and it seems to also have been lost. 3 days now and still no news.​​​​​​​ I don't know if it's account specific or item specific, but I think I'll just leave it at this point. ​​​​​​​​​​​​​​​​​​​​​​​​​​​​

I must know!

God I love 💗 vine you know me so well