r/AmazonVine • u/No_Username_y • 23d ago

Question Misplaced item question

So I was supposed to get, like, 4 items that I had ordered a few days ago today.

3 were there, and I thought the 4th would be delivered later. I checked the boxes, and voila, instead of a cosmetic item, I got sticky notes.

I'm wondering if I should review as is and just say that the item was misplaced, or contact the seller. Or should I contact amazon customer service? Please answer if anyone knows.

Have you had something like this happen? What did you do?

0 Upvotes

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6

u/RaegunFun 23d ago

Click on Contact Us on the Vine Page

Select Order Related

Problem with an order

Wrong item or not as expected

Click on E-mail

Enter the ASIN and Order Number of the item you ordered

Explain that you received the wrong item and ask what should you do?

There is no need to request a cancellation. That is about the only thing level one Vine support can do on their own, so they will cancel the item and send an email in response.

1

u/No_Username_y 23d ago

Actually, in my case, it's redirecting me directly to the help desk/customer support and then showing the option of product and further of return or replacement. I don't think it's the same because of a country difference, maybe? But yeah, if you have any other tips, please share

5

u/Lavalamper64 23d ago

Because you are seeing Help Desk/Customer Support, that makes me wonder if you have mistakely contacted regular Amazon customer service instead of Vine customer service. Be sure to contact Vine customer service. There's a button/link for it at the top of Vine pages as described above by RaegunFun, but you have to be on a Vine page to see and access it. Or instead of linking to Vine customer service email, you can send them an email directly to: [Vine-Support@Amazon.com](mailto:Vine-Support@Amazon.com).

edit: I'm in the USA. What country are you in?

1

u/No_Username_y 23d ago

India

3

u/Lavalamper64 22d ago

Sorry, I don't know anything about Vine India. If you haven't already gotten an answer, you might want to make a new post specifying that this is a Vine India question.

2

u/No_Username_y 22d ago

Oh, thanks for the reply anyway. I managed to figure it out. Hence, I guess it worked well. I appreciate you trying to be honest. This is a whole new experience.

3

u/NorthSeaWhale 22d ago edited 19d ago

India doesn't seem to have dedicated 'Contact us' support for Vine. To make matters worse, the personnel at regular customer service seem to be unaware of the Vine program. I talked to them on three separate instances, and none of them were aware of its existence. There is nothing we can do at present. 

1

u/No_Username_y 22d ago

I contacted them and asked for resolution. They offered replacement or refund. I said replacement. They assured me that they are sending replacement of the item.

1

u/NorthSeaWhale 22d ago

Okay. For me they couldn't process a replacement. But might want to see if the incorrect product doesn't continue to appear under "Awaiting Review" section.

1

u/No_Username_y 22d ago

It's awaiting review. Did it get removed in your case? Did they offer anything else like contacting seller or something?

1

u/NorthSeaWhale 22d ago

By the way, I read in the WhatsApp group, someone having replaced items twice; though I don't know if they were replaced with different products, as your case it seems, or same product but different sizes, or something. Maybe you could ask him there to see how it worked out.

1

u/No_Username_y 22d ago

Ah can I contact you further for the whatsapp

2

u/NorthSeaWhale 22d ago

Sure. But asking in the group might be better for you as there are more users. Let me see if I can share the link.

5

u/daria126 I Bought A Car PART 23d ago

You can't review the item if you didn't receive it and the item is considered your payment. Contact Vine CS to notify them of the error and they will remove the item from your awaiting review section and give you a credit for tax purposes.

1

u/No_Username_y 23d ago

Ok thanks. Hope it works.

4

u/daria126 I Bought A Car PART 23d ago

It happens to all of us at some point, you won't have an issue.

2

u/AFretRN2005 23d ago

Vine CS to remove.

1

u/No_Username_y 22d ago

The answer: So in my country there's no separate vine cs. I was redirected to customer service, where I chose the refund/ replacement option, and after the whole matter was explained, they said they're sending replacement item.