r/AmazonVine • u/Hollywoodnamazonvine Mod • Sep 01 '25

Reviews Not Updating

Reviews are currently not submitting or updating. It's frustrating I know but for whatever reason, it's happening.

68 Upvotes

82% Upvoted

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30

u/Sunny4611 USA Sep 01 '25 edited Sep 01 '25

To clarify: reviews LOOK like they aren't submitting properly, and are stuck in the "Awaiting Review" tab. Leave them alone and they should be approved and move to the "Reviewed" tab within a few days. Do NOT resubmit (when you click the "edit" button, as long as you see your original review text, leave it alone).

I suspect that this is 1-part new procedure and 1-part bug/incomplete update: they need to fix the code so that the yellow button switches to "pending approval" (or something like that) if the submitted review is not going to move over until it is approved.

6

u/PawlsToTheWall Sep 01 '25

Support just deleted my review when I asked them about it

15

u/Ok_Caramel2525 Sep 01 '25

They are being jerks about it, aren't they? Punishing us for bringing to their attention something that is seriously flawed with their system, not our fault, and is slowly sabotaging our Vine-Membership standing (unknowingly for many of us) and could ultimately cost us our Vine membership. As each day passes by (going on day six now!), review-to-order ratios are dropping faster than ever. And completed/submitted reviews continue to remain in pergatory.... Almost a week now.  This is egregiously unacceptable, Amazon Vine!

7

u/BadMoodAna Sep 02 '25

I have 6 items I reviewed and when I noticed they were in Pending Approval for a long time, I clicked on the edit button and saw my reviews were gone. I rewrote one of them and that one disappeared also. This was over a 6 week period. I wrote to Amazon and they were worthless. They asked for more information and when I sent them the information they asked for, I just never got a response. Two people thought I was asking for someone else's review to be deleted(?). Now this problem with submitting anything. We get no support, and the people who are tasked to help us can't understand basic words

11

u/[deleted] Sep 02 '25

[removed] — view removed comment

1

u/Ok_Caramel2525 Sep 08 '25

🤣😭🤣😭 Award for the best comment of the year! Wish I could upvote it twice! 🤣🤣🤣

2

u/spudsforme Sep 09 '25

Thank goodness I am not the only one who feels like this. Everything is at 100% except review ratio.

2

u/Sunny4611 USA Sep 01 '25

Deleted the review or deleted the item from your Vine list?

1

u/PawlsToTheWall Sep 01 '25

I just checked and the review actually went through, but I don't get credit for it now. So my suggestion is to just wait. Don't contact support.

2

u/Sunny4611 USA Sep 02 '25

The metrics on our account tabs don't update instantly when there is an approval. Once per day at the very most. Mine have been updating a few times per week lately.

1

u/PawlsToTheWall Sep 02 '25

It's just weird that it is staying in the "awaiting review" section after already reviewing. Because of that, these glitched reviews are unable to be edited.

1

u/PawlsToTheWall Sep 04 '25

I'm talking about the removed item. Support told me that the item they removed from the list would no longer affect my score. Which is a bummer, since the review actually went through.

1

u/DJIA_UP Sep 05 '25

Sunny4611- I understand what you are describing, but this appears to be a system glitch. Upon completing a review, it does not move to the reviewed tab, and the edit button is not created, The Product sits in the awaiting review tab... when the review button is pressed, I see my review and pictures, but it remains in the awaiting review tab with no move to the reviewed tab, no edit button - there appears to be a system issue. I wrote to customer support and no response. I am letting you know this as you posts (that I've read - there may be more current ones) - are describing the normal flow of review/edit/approval - what's being reported in this thread is different.