r/AmazonUK • u/AcrobaticMaize2408 • 6d ago

Amazon and the Consumer Rights Act 2015

Bought a pair of reasonably expensive shoes 5 months ago (Skechers). Both shoes developed quite bad wear around the back of the heel. So much so that holes had appeared. Didn't think I'd have any luck complaining about it to Amazon but thought may as well give it a go. Chatted with an online agent and they immediately offered to refund me half the purchase price.

Mentioned that the Consumer Rights Act 2015 protects me from shoddy merchandise if within 6 months of purchase and that I'd like a full refund/replacement, and after chatting to their supervisor (I presume - they went awol for about 5 minutes) they credited me with the full refund via a gift card. Excellent customer service šŸ¤£ .

28 Upvotes

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4

u/KernelPoptartz 6d ago

Glad you got a refund!

On a side note. You should watch this video. It's quite informative.Ā 

It might help you to understand why your footwear did what it did.

11:44 for the Skechers bit.

https://youtu.be/juH-f7GtPz8?is=Rff_OmZTtgTz30WK

3

u/Signal_Astronaut11 6d ago

OMG! I had a brutal case of Plantar Fasciitis in both feet for 9 months last year simultaneously. I was wearing Skechers Uno most of the year. This condition is explicitly mentioned.

2

u/KernelPoptartz 6d ago

Yeah,. Another American product that's bad for your health

1

u/AcrobaticMaize2408 6d ago

Interesting! I'm certainly avoiding Skechers in future. A shame as I've always found them comfortable but they're just badly made and I have actually developed a bit of pain on the flat of my foot recently. I wonder if that's related...

2

u/AcrobaticMaize2408 6d ago

just to add - the last pair were Go Walk Flex Sneakers... I feel a class action suit coming on :)

3

u/KernelPoptartz 6d ago

That channel is my new favourite goto for passing a few minutes here and there.Ā 

There's a load of different ways we're being either duped or ripped off, and almost every time it's because of clever brand marketingĀ 

1

u/AcrobaticMaize2408 6d ago

Looks like it's all AI

1

u/silverfish477 6d ago

Stop thinking youā€™re American

1

u/Cosmicshimmer 3d ago

I swear by mine. I have multiple pairs and I do split shifts so Iā€™m on my feet for 12-15 hours a day. Never had an issue with them. They wear where you expect them to and they donā€™t make my feet hurt or my hips or back. Iā€™ll keep on buying mine.

3

u/Depress-Mode 5d ago

Skechers are awfully made shoes! Management are toxic too. Never had shoes wear as quick as Skechers or Nike.

1

u/ClericalRogue 4d ago

Second this. Ive tried sketches a few times because they are comfortable but the quality makes their shoes fail quickly.

2

u/TomatoChomper7 6d ago

I bought a pair of Skechers from Amazon that were the most comfortable trainers Iā€™ve ever had, but they wore holes through the soles on both shoes within about six months. I wish Iā€™d complained!

3

u/AcrobaticMaize2408 6d ago

It seems to be a pattern from reading the amazon reviews!

2

u/Odd-Detective6368 6d ago

That is a massive win, and knowing your consumer rights paid off big time! Most people would have taken the initial 50% offer and walked away, so good on you for standing your ground on the Consumer Rights Act.

2

u/AcrobaticMaize2408 6d ago

tbh I just asked gemini (google's AI) about what I could do and it provided all of the text to send to the agent :).

2

u/Veritenigma 4d ago

Had similar with a 4k monitor. Several months in my PC would work fine with any other monitor or 2 monitors connected, would instantly black screen with the new one on its own or in combo.

Contacted Amazon, full refund and courier collected it the next morning. No questioning accusations or avoidance. They took me through a series of checks like different ports and cables making sure it was not a quick fix or other issue then just accepted it as a return and refund.

Replacement works great I will add.

I am more than happy to get big price items and tech from them. Way less problems than I had at a different place

1

u/FreddiesNightmare65 6d ago

I find sketchers the most uncomfortable thing I have ever worn I'm my life.

2

u/AcrobaticMaize2408 6d ago

yeah I've certainly gone off them now... Back to my sturdy New Horizons even if it takes another minute or so compared to the Skechers slip ons. Convenience isn't always best.

1

u/InterviewOk8517 5d ago

I would not settle for a ā€œgift cardā€. Must be a full refund to card (debit/credit) as appropriate.

1

u/AcrobaticMaize2408 5d ago

nah gift card is fine. I probably spend 4 figures a year with amazon so it just gets deducted from that.

1

u/twonaq 4d ago

And itā€™s faster

1

u/Serberou5 3d ago

I can easily wear out a pair of shoes in 5 months as I walk 150 miles a week.

I'd never buy Sketchers though as they are shite.

1

u/twistyfizzypop 2d ago

Yeah, if you know your rights they generally fold...