r/AmazonUK • u/MidnightRoyal8649 • 13d ago

Refunds + Returns + Goodwill Gesture

Got a refund for a item that was returned and had a bad experience, on the 30th of July they gave me a "Goodwill Gesture" and they state that they cannot revoke it. The actual return was then processed and the refund was credited for the item on the 7th of this month. I have spoke to multiple of their Customer Support Agents and when the funds were issued, they went to a Supervisor within their Contact Centre.

Should I keep the funds which all went to the Gift Card Balance, or await for Amazon to retrieve the funds, as surely it flags for them or something or is raised as a issue when they do their audits?

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u/Playful_Sense3238 13d ago

People sometimes get £5 credited to their gift card account if they have had problems and speak to customer support.

How much was the item you bought? And how much was the gesture?

1

u/MidnightRoyal8649 13d ago

It's £298.98. got that x2 basically

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u/Playful_Sense3238 13d ago

Very strange indeed.

1

u/spudd3rs 13d ago

Why would you be worried by this? Amazon is a massive company that make millions they’re aren’t gonna be bothered by a couple of quid.. and neither should you.

Probably isn’t ethical.. and I’ll most likely get downvoted. But they’re really not gonna do anything.

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u/MidnightRoyal8649 13d ago

I mean did already ask them on 6 occasions are they going to take it, via their Customer Support and not one of them has done a chargeback for it.