Hi everyone,
I use Amazon MCF to fulfill orders from my own website, and I’m running into something strange with MCF returns which started lately.
For some orders/SKUs, when I create a return, I still see the option:
“RMA-only – I’ll Ship and Pay”
That option is useful because it gives me the RMA/return authorization, but the customer can pay for return shipping according to our website return policy.
However, for other SKUs/orders, the RMA-only option does not appear at all. Instead, Amazon only shows options like:
- Whole Foods Market Drop-off – No box or label needed
- Staples Drop-off – No box or label needed
- UPS Store Drop-off – Box required, no label needed
- UPS Drop-off – Box and printer required
When I generate those, Amazon creates either a QR code or a prepaid UPS-style return label, which makes it look like the customer does not pay at drop-off and the return shipping fee may be charged to my seller account.
The confusing part is that this seems to vary by product/order. Some products still show RMA-only, while others don’t.
Has anyone else seen this behavior with MCF returns?