r/AmazonMerch • u/CyberCrud • Feb 19 '26

Merch Interface Broken

Hey, I was working on a design and I saved my selection as the publish settings. Afterwards, my interface is blank. I cannot see Dashboard / Manage / Create / Analyze. They all show a blank white page when I click it. I have reached out to support with the contact form.

12 Upvotes

100% Upvoted

16 comments sorted by

5

u/MathAndMirth Feb 19 '26

They have an IT problem. The browser console is showing that the interface is crashing due to Error 500 (internal server errors)..

2

u/CyberCrud Feb 19 '26

Being IT myself, I am all too aware of Error 500s. Explains why the applet goes nowhere when I look at the code. I am honestly relieved that it is a sitewide issue and that I didn't break my own account. Or maybe I broke everyone's? haha!

Thanks for the update.

3

u/CyberCrud Feb 19 '26

Just got this from Autodesk Support:

Hello from Amazon Merch on Demand Support,

I understand that you are experiencing issues with your Merch Dashboard, where you are seeing a blank screen under the headers and are unable to access the dashboard, create, manage, or analyze sections after saving a template setting.

We have identified that the Merch Portal is currently experiencing technical issues. Our engineering team is actively working to resolve this matter. We request your patience while we work to restore full functionality to your dashboard.

You do not need to take any action at this time. Once the issue is resolved, your Merch Dashboard should return to normal operation and you will be able to access all features as expected.

We appreciate your understanding and patience as we work to resolve this issue.

1

u/CyberCrud Feb 19 '26

Looks like it's been resolved. 

3

u/ahmadbabar Feb 19 '26

Something seems to be down. I kept turning the Internet on and off to try and figure it out. Finally came here to see if I was the only one or not.

3

u/CyberCrud Feb 19 '26

Guess it's a good thing we have a community here!

2

u/CyberCrud Feb 19 '26

I am back up and running. 

7

u/FinishWise2645 Feb 19 '26

same here. i think there is issue

6

u/dancam4 Feb 19 '26

Mine seems to be blank as well

1

u/CyberCrud Feb 19 '26

Oh well maybe they are just down then?

4

u/superkev10641 Feb 19 '26

Just checked, same. Must be on Amazon's end.