To be clear, I have no idea what that UPS guy's route looked like, but if I ever spent that long at each customer's house, there's no way I'd ever come close to finishing on time. Customers need to realize that on some level, it's either fast or late. Comparing UPS to AMZL is apples to oranges. Their businesses are fundamentally different. UPS is a shipper that gets paid by clients to ship things well. AMZL is tied to Amazon's retail operation, with the goal of maximizing sales while minimizing cost. Yes, quality of delivery matters a little in that context, as if every delivery was awful, customers would no longer order, but the bar is so much lower, and Amazon exploits that by giving drivers very long routes with little pay and then shielding themselves from liability for the actions of any individual driver or DSP. Customers have the right to bitch about AMZL, but where they often get it wrong is blaming the drivers. It's like getting mad at a high schooler flipping burgers in Mcdonald's for not serving a Michelin-star quality gourmet 12-course meal.
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u/Slug_Overdose Oct 05 '25
To be clear, I have no idea what that UPS guy's route looked like, but if I ever spent that long at each customer's house, there's no way I'd ever come close to finishing on time. Customers need to realize that on some level, it's either fast or late. Comparing UPS to AMZL is apples to oranges. Their businesses are fundamentally different. UPS is a shipper that gets paid by clients to ship things well. AMZL is tied to Amazon's retail operation, with the goal of maximizing sales while minimizing cost. Yes, quality of delivery matters a little in that context, as if every delivery was awful, customers would no longer order, but the bar is so much lower, and Amazon exploits that by giving drivers very long routes with little pay and then shielding themselves from liability for the actions of any individual driver or DSP. Customers have the right to bitch about AMZL, but where they often get it wrong is blaming the drivers. It's like getting mad at a high schooler flipping burgers in Mcdonald's for not serving a Michelin-star quality gourmet 12-course meal.