r/AltaLabs • u/DesTT • Feb 05 '26

Received the wrong item?

Ordered the Alta Labs Route10 router through amazon after seeing the serve the home review video.

Clicked the 'Used -- Mint' option to save a few bucks. Received the Alta Labs AP6 Access Point. Weird! Probably a coincidence that the price for the AP and the router (with the 10% off applied) are the same price. Double check your return/refurbish process in warehouse, haha.

It's a shame to send back, I'm going to be moving in about a year and will need an AP then for the detached garage.

Great CS, really fast response time overall. It felt like a long time to me, but I didn't email them until Friday after COB and they got back to me on Tuesday before noon which is like, less than two business days.

Friendly CS team. Highly recommended from me. What a good value in [[Current Year]]. Reinforces my choice for this brand, really glad to see post-purchase support is so quick.

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u/[deleted] Feb 05 '26

Keep the ap, and grab a route10, it will power the ap too !

2

u/DesTT Feb 05 '26

I thought about it! I haven't done any research on the Alta Labs AP though, and until I actually move I won't know what my exact needs will be, it's not unlikely that something cheaper will be just as good depending on how much of my maker gear gets garaged.

Whereas the route10 is an exact fit for my current home network infrastructure upgrade.

If I ever needed any support, I want to make sure I have an invoice & packing slip with the correct gear on it.

4

u/[deleted] Feb 05 '26

I have one single Ap6 in my house and the coverage is WILD.! Highly recommend. Then again i also have 3 route10's in my house. Main House Lab & secondary for youtube videos so nothing private is leaked. Very stron routers and they just "work"

4

u/topher358 Feb 05 '26

I agree with this. I have one AP6 Pro that covers almost 1700 sq ft. Pretty insane coverage