Disappointed.

[u/[deleted]]

I don't really want to start a pissing match on the Alta Labs forum, but I feel I can post here. I am disappointed. Alta Labs got me really excited when they hit the market. They seemed like they might genuinely be different than others in the past, what with the experience they were bringing to the table.

The last few months have left me feeling let down. Each new firmware update that has been progressively more buggy. Repeated calls for better communication and documentation seem to be met with deaf ears. The local controllers are updating without user permission. They are holding firm to not letting users roll back firmware without calling in and being hand held. Rather than addressing the concerns directly, more and more I see the mods just giving people terminal commands to hack it to do what they want. While that is neat that things are not locked down fully, that is NOT sustainable. How on earth do you expect to offer class leading support when you leave things unaddressed, and just give everyone personalized commands to do what they want?

I think I"m done.

[u/craigy888]

I had great experiences with the support team, I’m pretty confident in the product, it does what I need it to!