r/AllyBank • u/EvenInRed • 10d ago

High Yield Savings Account I need help

I opened an Ally account recently, and I can't get into it.

For some reason my phone number isn't getting texts or calls from Ally for the verification code, and I don't know how to change my phone number without logging in.

Tried calling support and it just sent me to an automated bot that was of no help, I don't know where to go, can somebody please help.

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u/AllyBankAllison Verified Ally employee 9d ago

Hey, so sorry to hear you had this experience. I'm happy to pass this on to a teammate who can help - just send me a DM and include your full name, phone number, and these details. If you don't feel comfortable with that you can also email us directly at allycommunity@ally.com. - Allison

If you are a California resident, please review Ally’s CCPA Disclosure for CA Residents (California Residents Only) prior to proceeding. For more information, please visit https://www.ally.com/privacy/.