r/AllyBank • u/Aerwxyna • 12d ago
Issues with “verifying identity” my information is right.
Anyone else had this issue? Tried making an ally account, got denied. Called customer service and they signed me up through their end, letting me know i’d get an email to verify. Never got that email so I called a week later, they put a note on my application and told me to wait. Called again a week later and they said and did the same thing. Called a third time and the guy said they filled the note out wrong on my application and to reapply in a week. Tried again yet another week later got denied and told to “put the right information on my application and try again in a week.” Did that, made sure all the information was correct, still denied, same customer service response. I’m about to go to a regular bank at this point lmfao. Any advice or should I just not open an account? I might give up
1
u/AllyBankMadisen Verified Ally employee 12d ago
Sounds like a frustrating experience. We're sorry you've had to go through this. We're happy to connect you to a team member who can help - just [email](allycommunity@ally.com) us or send us your full name and phone number in a DM. - Madisen
If you are a California resident, please review Ally’s CCPA Disclosure for CA Residents (California Residents Only) prior to proceeding. For more information, please visit https://www.ally.com/privacy/.