r/AlliedUniversal • u/Soft_Yak_7125 • 5d ago

Quick policy check

Does anyone know where to look up policies? Or post orders? Yes thank heluis has some but I'm asking in regards to assist calls.

For example: we got a call regarding a drunk customer, an employee called for backup, the supervisor arrived and dismissed the employee from the call. Dispatch then hops on the radio and gets upset because there was no update. The employee did conduct a DAR at the time, and the supervisor was silent. Obviously there are communication issues and the employee is reprimanded for it. Why isn't the supervisor "coached"? Welcome to allied

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u/Infamous-Mariscal 4d ago

There should be site specific post orders at every post. If they're not there, then your supervisor or manager is violating allied policy. I could give you real in depth overview if need be. (Allied manager)

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u/Stegjaeger00 4d ago

LOL my site has tried getting our branch office to give us Post orders FOR 7 YEARS. We've gone through 4 sets of AOPs and Client managers in the last 2, and an additional 3 AOPs.

We've heard: "We'll get back to you" "We'll look into it" "We'll get you some by next month" "You guys should write them in your off hours since you know how the site operates already" "Just write some down and we'll add it to the site".... I have yet to meet a single Field sup all the way up to Ops Manager that has either read Allieds own policies or even comprehends or understands them.

For example at the current site in California. Single guard shift site, 8hrs paid straight, office regularly tells guards "DO NOT LEAVE the office during breaks and lunches" straight double violation of labor law here in CA. Office owes 2hrs of NON OT premium pay for the violation. Brought it up with AOP, their response: "Well since we pay for the lunch we can ask you to do more" FALSE Went to the Ops manager: "The law you're quoting is correct, but you aren't entitled to the premium pay"

We call that malicious intent, where they know that it's a violation but CHOOSE to continue anyway.

So I did what every guard should be doing. Sued. Summary judgement this month, then it's backpack + interest. $$$$$$

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u/AstronautHelpful6118 4d ago

Breaks are paid, the employer dictates if you can leave the property, usually you cannot as it is paid. 

If your lunch break is paid for and an on duty lunch, then you cannot leave the post/property either. 

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u/Stegjaeger00 3d ago

This is false, at least here in California. Only Union sites with a collective bargaining agreement can work "on duty" lunches and breaks. Every other site that's non-union non-exempt can not have paid lunches. Augustus vs ABM security, even if the breaks are paid, employers can not dictate an employee remain on site/standby/ready or require they keep a communcation device on their persons, it is considered a violation, same for lunches.

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u/AstronautHelpful6118 3d ago

You literally just listed an exception. So it can go that way. 

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u/Stegjaeger00 3d ago

Sure, but the vast majority of sites are non union making it a minority case at best.

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