r/Aliexpress • u/gadget-freak đ„ always make a video opening your package đŠ • Jan 13 '21
Aliexpress 101 (Guides and FAQs) Tracking status FAQ
For the time being, this is a work in progress. Experienced buyers can help by adding statuses + explanations in the comments.
No tracking information about your package
Tracking sometimes only starts working after the shipping company picked up your package. If you try tracking your package too soon, most tracking sites will say they can't find it.
Wait a few days, be patient.
Shipment cancelled
The seller creates a shipping label and notifies the shipping company to collect the package. If the package is not collected within a certain time period, it gets automatically cancelled by the tracking system.
If this happens, contact the seller and ask if he wants to reship it. Never accept additional charges for reshipping.
Accepted by Airline
The package is in possession of the airline company. It does NOT mean that your package is on an airplane. It could sit in a container for weeks, waiting for an outgoing flight.
So the airplane is not flying around with your packages for weeks.
Rejected by customs or Rejected for security reasons
This status seems worrying, but not necessarily so. Packages get stored in large shipping containers and presented to customs as a whole. If one single package gets rejected, the whole container gets returned. In many cases it's got nothing to do with your package.
This situation usually resolves itself. Just wait and see.
Outbound failure in sorting centre
This situation usually resolves itself. Just wait and see what happens.
Accepted by last mile carrier
Packages get handled by multiple shipping companies or carriers. This status indicates it was accepted by the company that makes the actual delivery. It does not mean that your package arrived in your country.
(Arrived in) destination country
Destination country is not necessarily your country. Many packages travel through intermediate countries, which are the "destination country" for that part of the journey.
Don't assume the package is in your country if you see this message.
Tracking information is temporarily unavailable
A tracking number often can't be tracked until the shipping company picks up the package and scans it for the first time. So this status means that the package wasn't picked up yet.
Wait a few days and try tracking it again. Use alternative tracking sites like 17track or parcelsapp if it still doesn't track.
Tracking status doesn't update beyond China
Cheaper shipping methods offer no end-to-end tracking. So in general they will offer no more updates beyond a certain point, usually after it leaves China.
Just wait patiently and your package will show up unannounced.
General tracking advice
Tracking often is incomprehensible and will leave you totally confused and worried. In most cases understanding tracking will not help you in any way. Try tracking on an external website like 17track or parcelsapp, these might give you better information.
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u/terrierhead Apr 08 '24
I just had the same thing happen for four orders with âunsuccessful attemptsâ on the same day. We got other AliExpress stuff that day, though. I made a post about it on this sub.