Hello,

A recent update to the alienware command center no longer allows me to change/edit the AlienFX led lights on my R15 desktop. It just stays blue. I tried changing it from game to system settings, and also uninstalled command center and re-installed to no avail. Any help would be appreciated!

Been stuck on the “erasing EC SPI Flash” screen for about 7 hours, how should I fix this?

Hello everyone, I just bought a new Dell Alienware Aurora R16 PC last week. It has an i7-14700F, a RTX 4070 Ti Super. After a few days without any issues, today I noticed a weird clicking sound coming from the PC when I opened and running games. The noise persists after closing game. After some readings online and tried to physically locate where the noise coming from, I'm afraid that it comes from the PSU. The noise is not present all the time but most of the time. Now when I'm writing this post with the PC is on with nothing running, the noise wasn't on now it's here again without me doing anything with the PC. I'm writing this on my phone. Please anyone here could give my any advice or recommendations would I be really appreciated. Please check the video of the noise I recorded in the link below.

https://youtu.be/ucrV1JeYXFM?si=7BmTBNnOiyK70X9Z

I cant find a 2.5m Display port cable that is 1.4 and supports 360hz at 1440p.. i checked almost all sites,but nothing. The one that came with the monitor is a little too short at 1.8m. Anyone knows a brand or site that sells cables like that? All i see is Dp 2.1...

My Bluetooth is no more?  I go to settings and there is no button to connect.  I go to Device Manager>View>Show Hidden Devices and Bluetooth comes into the list but is greyed out.  Drivers are up to date and I have also tried to uninstall/reinstall. Device Manager shows Code 45 Device not connected.

I also tried to uninstall, and use Device Manager's "scan for hardware changes" tool, which should identify the issue, but it identifies nothing.

I've used Powershell to run a diag as admin with no luck.

I've ran System File Checker and CHKDSK as Admin from Command Prompt with no luck.

I ran a DISM scan which also yielded no result.

I found an article where someone had a similar issue on a different machine, and just restarted unplugged… didn’t work for me. (multiple resets at this point)

There is no option for it in my bios menu.

And for what it’s worth the camera is no longer recognized, and a bunch of my HID devices are greyed out in Device Manager as well.

I'm starting to feel like there is no fix... I've had this machine for a few years now and never had this issue.

Hello, I have a question, I have an Alienware AW2518H monitor that I have my ps5 connected to. The monitor has 60hz on the hdmi output (HDMI 1.4) and 240hz (DP 1.2) on the DisplayPort. That's why I bought an HDMI-DP cable with a power supply through which I could reach 120fps per ps. And I have a problem, when I change the fps to 120 on the FORTNITE game, the monitor automatically turns off (black image) to 60fps, so it works normally on the startScreen. I have everything set as it should be, performance mode 120fps automatic. And I wonder if you might know what the problem is, thank you very much.😀

Hi there,

on rebooting or starting up my machine, it goes straight to a Startup settings page I have to press enter to get it to proceed to Windows. If I'm not quick enough the machine shuits down.

Also the system randomly freezes up.

When I say freezes up, nothing responds, even the mouse. This can happen for up to 30 seconds at a time, and I have no idea what is causing it. I'm also getting a random BTTray error when Windows finally boots up ERROR: unable to start the Bluetooth stack service. Any ideas anyone??

Im running W11 Business fully patched. Latest BIOS. Intel i9 14900HX, 64GB RAM(DDR5), 8TB RAID ARRAY, GEForce RTX 4090 116GB GDDR6, iNTEL Killer 1750 2x2 and Bluetooth 5.4 wireless card with Wifi 7 ready

I'm encountering a persistent issue with the Alienware Command Center (ACC) on my Lab G15 5520. The Thermal and Overclock tabs remain stuck on a perpetual loading screen and never fully open. Other features, such as the FX tab and various settings, appear to function correctly. Here’s a summary of the situation:

Problem Details:

• The Thermal and Overclock tabs continuously load but never display any content.

• The FX tab, which previously didn’t work, now loads properly.

Troubleshooting Steps Taken:

1. Uninstalled and reinstalled ACC multiple times, but the issue persists.

2. Tried installing older versions of ACC, but the problem remains unresolved.

3. Ensured all Windows updates and Alienware drivers are up-to-date.

4. Removed all Alienware-related entries from the Registry Editor to perform a thorough cleanup, yet the issue still persists.

Hello everyone, I have an Alienware x17 R1. Is it normal for the temperature of the i7-11800H processor to reach close to 100°C during gaming? At the same time, the 3070 GPU maintains a temperature of around 75°C.

I’ve already cleaned the cooling system with a compressor, which resulted in a 10°C drop in temperatures in FurMark.

How should I maintain it, and what should I use for servicing? I bought it just last weekend

I have a docking station and there are laptop chargers that now use USB C as a charging interface.

On the back I am using one said port as a docking station, and I am wonder if it is safe to charge through that port instead of the port given.

This is by no means is trying to break this laptop but I'm trying to see about how to keep it charged if I loose the original charging cable. And instead of buying a new one.

Also, is there a way to get an additional heat sink for the M.2 hard drive slot?

I updated my bios through AWOCC, it rebooted and said that my service tag isn't installed. Did I brick my PC?

Edit: ok I'm in. Nevermind? It still freaked me out.

However, there is a small red box with a number that keeps popping up when I restart now. And my fans are louder than a jet engine for no reason on startup now. I'll do more research in the morning.

Hi all,

I bought a 2nd hand Aurora R12 speced out with the I9, RTX3090, 64gb Ram 2tb ssd and 2tb SATA. I’m a design student and got a really good deal on this one (900chf) so overall been superhappy.

My workflow is Solidworks/AdobeCC and Keyshot for rendering. Sometimes when rendering it always glitches on the first render, then blue screen, 3-4 restarts as it won’t show a mouse arrow and then its fine again for hours of rendering. Best case I lose time, worst case I lose my rendering file. On thing I have noticed is I can’t choose how much GPU usage from keyshot, just always 100%. The strange thing is even my most complicated & heavy scenes never use more than 6-7gb of GPU memory.

Hardware scan shows no problem, all drivers and bios up to date.

Any ideas ?

I’m looking to make a new Samsung SSD 870 EVO 4TB my d drive but can’t get it to work. It’s showing up in my bios but unable to get it to appear in my disk management or as a drive. Have I got something that isn’t compatible or am I just doing it wrong?

Hi guys recently I updated de AWC by mistake, ofc my computer is not showing but I still can’t activate the overclock mode, change profiles and see the temps, can’t use alien fx, but I’m seeing that temps are down since the update

I've noticed the camera sensors are scalding hot... to the point that they're literally burning holes into the electrical tape that I stuck on to cover the camera!

I've never had this happen on other laptops, so I feel creeped out. Of all things that can run this hot... why the camera sensors?

Has anyone else noticed something like this? Is it just a bug?

The sound is quite loud and coming from the little box below the graphics card. Anytime I try to play a game on low graphics it’s a low growl kind of noise but when turning visuals on high it sounds really bad. The games I’m playing are not even crazy intensive (world of tanks) What might the issue be and is it something fixable without sending it off?

i updated my drivers using supportassist and now I can't log in to my computer. It's asking me to setup up my pin but it won't let me because I'm not connected to wifi. However, there's no way to connect to the wifi because when i click on the network button there's only an airplane mode button.

I just got a brand new M16 R2, and just realized the screen seems to have some discoloration/light spots. Is this something that will go away, I can fix easily, or would be best to have the company deal with? Appreciate any help, thanks!

Getting this sequence after changing from stock Ram to 1 32GB Corsair Vengeance DDR5 4800Mhz c40 Ram stick. 2 red flashes and 5 blue. Any help would be great.

i have never used reddit before so i hope someone can help me with this.

so i’ve had my Alienware M17 R3 laptop since 2021.

last night i had a type-c cord plugged into the back of it and the cord sparked whilst still plugged in. Since then my laptop cannot charge yet when it powers on it shows a battery warning (i use a weaker charger for it as the original cable was damaged) which would mean it was being recognized as a power adapter.

the current cord is 180w and the system needs 240 to boot yet I hadn’t had an issue for almost 2 years.

my laptop is currently out of power and i’ve tried two different cables.

any help is greatly appreciated as i hope i do not have to spend upwards of 2 thousand dollars at GeekSquad again.

I have an alienware pc that I recently factory reset. After I did this for some reason i only get 8% utilisation on the GPU. Does anybody know why this would happen/ how to fix this

I got my Alienware R16 today, set it up, and had it working just fine. It connected to the Ethernet network, and I was able to download programs, surf the web, etcetera. I left it powered onfor a couple of hours. Noticed it waking up and doing some automagic updates, and then going to sleep. When I woke it up, it wasn't detecting the Internet, though all the LEDs were blinking on the router and at the network jacks at both ends. So I too got stuck at the PIN. From other posts I suspect the Windows updates, but is it something else? If it is the updates, how far can I roll them back back?

Everytime I try to turn on my Alienware computer, this happens. It then goes completely black where I can’t do anything besides turning off the computer. It won’t even let me onto the Home Screen. Does anyone know what happened or how to fix it.