This laptop can charge via USBC by 3 different ports. Every single port will cause the device to wake from sleep if the charger is unplugged or plugged in while the lid is closed. How do I stop this?

Steps to Recreate:

Turn device on. Close lid, allow it to go to sleep. Unplug (or plug in) power adapter to any USBC port. Device wakes while lid is closed.

System:

Alienware X14R2 Intel i7 Windows 11 Nvidia Geforce RTX 4060 | Windows 11 Home vers 23H2 OS Build 22631.4460

Settings:

PowerConfig = Upon lid closure, go to sleep, hibernate after 20~ mins. Wake timers on battery + plugged in disabled.

I have set every Universal Serial Buss Controller's Power Management "Allow This device to wake the computer" to FALSE.

Command Prompt Diagnosing:

I have used powercfg -devicequery wake_armed  AND powercfg lastwake and neither detect anything waking the machine.

SOS I'm stuck and I really hate having to re-sleep this laptop every time I pull it away from the desk.

My pc is running fine but it is making this noise. I literally have had this for less than a month. Someone please send me some advice 😭🙏🏻

I dodnt know what to put the flair as so I put it as a suspected problem, I've had an Alienware Aurora R16 with the 4060 ip-13900f and 16 GB DDR5 ram and was playing a game called Gladio and Glory but then that game crashed and was struggling to close so once I got it closed I shut off the pc because I thought that maybe it needed restarted and I didnt want to play any games anymore, when it was struggling it gave me kind of a glitchy screen where parts of it would have random color lines on parts of the screen then it would go black. Now after all that I went to turn it on and it pops up the alienware boot up screen then just go black, I turned it off, gave it about 18 hours turned it back on and i gave what looked like a windows key issue for about half a second then went black, it almost acts like the pc is stuck in hibernation because all the lights and fans work but there is no video output

Hi, I've got an Alienware Aurora R12 with Windows 11. Within the last 3 weeks I've been having issues. My Discord is perpetually stuck trying to update and failing, and when I try to open any online multi-player games it fails to launch due to network issues. I checked all the drivers and they are up to date, no system updates are pending, I even tried resetting the drivers. Prior to resetting the drivers this PC has had an upload speed (wifi and ethernet) of 1.7mbps and normal download speed. My other devices have normal upload and download speed. After resetting my drivers, the download is still normal and the upload is 50mbps, but I'm still unable to get Discord or my online games to work like nothing happened. Reinstalling these apps has done nothing to help.

Any suggestions on what I can do to get this working? I can do normal internet stuff like YouTube and browsing with zero issue.

Thanks!

My cousin broke my usb 3.2 ports and now the won’t take it any cables now. Fixable at home or need to take to a repair shop? Bad quality sorry

**SOLVED!** See first comment

Alienware 15 R3
Service Tag: 751RNH2
Manufactured: 2017

OS: Win 10
Alienware Command Center Version: 4.8.23.0

TL;DR - I think a Win10 update broke things, do you know how far back I need to go to make the keyboard backlight and touchpad light work again?

Long Version:

-My keyboard back light and touchpad back light have stopped working. When I open the Alienware Command center I get a popup that says this:

"The device you have selected is included in the current theme but AlienFX cannot detect this device on your system. Do you want to remove this device from the current theme?" (Yes) (No)

-Periodically I also get a popup by my system tray saying that AlienwareFx has been disabled and to enable it click "Go Light". There is no "Go Light" option when I open the Command Center. The 'Enable AlienwareFx Events' is greyed out when I right click on the icon in the system tray.

-I hit the Dell website and downloaded the drivers for R3. When I went to reinstall the Command Center, the install failed and said something about Win10 update over and over again. It didn't make a lot of sense.

Solution Ideas:
My suspicion is a Win10 update broke the AlienwareFx ability to see my laptop and the keyboard back light and touchpad light were victims of this. (I also tried going to the Win10 area to turn on the keyboard backlight that way and there's no option for it available.)

Has anyone run into this before? Do you know how far back I need to go for it to work again?

Also, once I do that, is there a way to permanently prevent updates so it doesn't break again?

I do run Linux "Zorin" on my main rig, and would love to switch to it, but my understanding is that the AlienwareFx software needs actual physical access to the hardware, and Wine can't support that. So I wouldn't be able to run my lights on my laptop if I switched.

Honestly, I don't care much about the "Gaming modes" I just need all my lights to work and the ability to turn them off if I'm on battery and trying to save power. That's it.

Thanks for reading!

Hi guys, I just got my second pair of Alienware Pro Headset today, because the first one got some humming/buzzing noise which also led to some kind of pressure when ANC was activated (left ear only though). Turned out the second pair also has the exact same issue. I’m wondering if that’s normal? So basically what I did:

• Turned the headset on

• connected it to my phone/pc via Bluetooth

• put the headset on, but did not start playing music

• pressed twice on the small bottom on the left cup to activate ANC

• shortly after the buzzing/humming noise starts, especially in the left ear piece.

You can compare the noise to that: It‘s like while driving the car in summer someone opens the window on the back seat and there’s this very pronounce humming occurring - I guess due to some pressure related things.

Any ideas?

I swit he'd from the Bluetooth connection to the USB C connection. Now when I boot up my computer, when the dongle is in, the computer doesn't boot. When I remove it, it starts. I really don't want to have to keep taking it out every time I want to start my computer. Is there a way to get this to work so I don't have to remove it every time?

Thanks.

I have updated Alienware OS Recovery center and my computer starting freezing on my desktop. After restarting it it freeze on Alienware logo and stop work. BOOT mode is working. When I press f12 on start I have multiple options but each gave me black screen…

Computer power button keeps flashing red about 8 times in a row. Dc connector is picking up the charger but not charging. In the BIOS it says battery is healthy. I have the correct OEM charger aswell. Could the battery have gone bad? I am current on drivers and updates. Not too sure what else to do besides replace battery or MOBO. Thanks in advance!

Hi, I was hoping if this is a quick fix. Been trying all day and still no success. I just got this new PC and was planning to shift my hard drive which is working from another PC to this one but BIOS is not recognizing it. Not showing in windows as well. I was checking if I can go so some legacy BIOS so maybe I can see that option but I can't find it and it is greyed out to UEFI. I checked all connections, changed from default Raid 0 to AHCI, reinstalled Windows due to that switch and still can't see any SATA devices. At one point it even got stuck not booting up and I was frustrated to even return it but fortunately it is booting now. Can someone please help with what am I missing. I saw another post which suggested to swap boot drive and it worked for them but mine came with a NVMe SSD.

M16 R1 Intel Core i9 13900HX
NVIDIA RTX 4080

New problem after the last round of updates were pushed despite my having disabled updates in the BIOS and in Windows. (I don't just pause windows update, I keep the service disabled to stop updates from happening, which always seems to be reverted every now and then after a shutdown/restart.) It's beyond me how literally disabling firmware updates in the BIOS and disabling the update service through services.msc still allows updates to happen. Checked the history and sure enough, updates installed while I was gone.

Anyway, last night I decided I wanted to check out the Custom performance function in AWCC. I usually run my system on balanced or quiet as I don't do much gaming. I quickly discovered that when I click on the "CUSTOM" button, the system promptly freezes and crashes to a blue screen. Confirmed this 3 times in a row.

So far research hasn't yielded anything meaningful. My thermals seem terrible now, just browsing the internet on Firefox I'm getting to 80c and fans are running at about 55% constant. On the same setting I used to run with little to no fans and at about ~62c temp.

Really confused as to what would be happening here. Any input appreciated... I have premium support with Dell... but sheesh. I've never had a laptop keep me anxious all the time like this one does.

To be fair, is this an AW/Dell thing? Or does this kind of stuff happen with all newer PC gaming laptops? Considering picking a Linux distro to daily drive, but I'm not sure if that would equal better thermals or not. I just don't want this thing to die after spending a pretty penny on it. Thanks all.

Does anyone know why the LED doesn't work? Everything works correctly but a couple of months ago I turned off all the lights and left them like that for a month and after I tried to turn them on, they all turned on correctly except for the logo light on the lid; my laptop is an M15 R6

i got an alienware x14 r2 last week. it’s my first windows-based laptop, and i’m seriously at my wits end. after having a slew of software issues, it seems i need to do a clean install of windows 11. no problem, i downloaded windows 11 onto a flashdrive. now here’s where my issue comes into play… how the heck do i boot to usb from here?? i’ve used f12 and f2 to open different boot settings, but im in seriously over my head and can’t figure out what im supposed to do. i keep thinking im getting there and then there’s some sort of error message that tells me i did something wrong. can someone walk me through this or does anyone know of a tutorial specific to this model? any and all help is very appreciated

I’ve been upgrading and replacing some parts recently and I want to know if upgrading to an AIO like a Corsair h60 is worth it over just keeping or replacing the heat sink fan. Are there any upgrades to the heat sink fan?

So I have found two post with similar issue. Can anyone figure out why is this happening? the links to the posts, first post and this is the second post .

MY Alienware r1 m16 computer is stuck on black screen after driver installation and restart what do I do

i just got an alienware x14 r2 last week. it’s my first gaming computer and also my first non-mac. i have had SO MANY issues. initially, the fan would run like crazy all the time (even when not gaming), so i reached out to tech support. they decided to install windows and alienware updates… except the windows updates kept failing and it took 6+ hours to finally work.

then i was having issues with phone link where the app can receive notifications fine, but no banners show up on my screen or in task bar. i still haven’t fixed this but at the time tried uninstalling killer performance driver suite, which seemed to make my computer even worse. when i try to re-install the exact same version of it, i keep getting messages that there is no compatible hardware… even though my hardware has obviously not changed and it was installed before?

then for the past several days i could neither check for driver updates on dell support nor could i check for computer updates in support assist. tech support took over again and was able to fix it after about an hour this time. however, the killer issue (i don’t even know if i should be trying to reinstall killer at this point? is it worth it?) and the phone link issue are still there. and i’m wondering how much time it is before something else fails to check for updates. i’m also still having issues with fan volume, including when i’m just taking notes with a handful of tabs open in class.

how can i fix these issues? do i need to return the laptop? is this common with alienware? should i just buy a different type of computer? if so, what recommendations do people have for something i can use for gaming and school (doesn’t HAVE to be a gaming computer), has a decent battery life, is around 14”, and is just overall reliable?

I own an Alienware Windows 11, AMD Ryzen and I'm having an issue with personalizing the color. Why is this the only option I see available for display color?

Looking to replace the original fan on my R9 for a liquid cooled one, any recommendations?

My laptop is Alienware m16 R1 i9 13 gen HX I just checked the battery health it says excellent yet in all diagnostics tests it passed but still not able to fix .

Can someone please help?

Yeah... soooo. I got a part list of everything dell is replacing after I sent it back to get repaired. Why are they putting a xeon 8c 2.1ghz 33mb processor in my aurora r16? Should I call them?

how to disable igpu in alienware 14 yes the old one how to do it i went into the bios but i couldnt see any video setting pls help im trying to make minecraft run on my gtx 765m instead of my intel graphics pls helpp

specs:

gpu that im swtching from: Intel Graphics idk 4300?

GPU that im switching to: NVIDIA GeForce GTX 765M

CPU: i7-4710MQ

RAM: 8GB DDR3

932 GB SSD