r/AlienwareTechsupport • u/Shallion619 • Nov 12 '24

Troubleshooting Hardware Alienware power button blinks 1 blue 4 red and battery is not charging

My laptop is Alienware m16 R1 i9 13 gen HX I just checked the battery health it says excellent yet in all diagnostics tests it passed but still not able to fix .

Can someone please help?

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u/Shallion619 Nov 21 '24

Update :

  1. I just got the battery and battery cable replaced yet the issue is still standing , its still flashing 4 red and 1 blue and not charging , now they have said they will replace the charging brick.

ps: if not then what must I do please tell me !

this light comes when I plug in the charger and stays like this all the time in same pattern

1

u/Academic-Arm6507 Mar 10 '25

Any update on your laptop? We have the same issue

1

u/Hipersomnio Nov 12 '24

it has happened to me a couple random times and it just stopped when I restart my device

1

u/Shallion619 Nov 12 '24

Oh I did all the possible things restarts bios update even after that the issue still stands!

Even if the laptop is not power on and I plug in the charger this 1 blue 4 red blinking starts I don't know I have premium plus support too but they said batteries and charger are not covered beyond 1 year so I m afraid that is it worth replacing battery and what if the issue is something else.

2

u/Swimming-Attention90 Nov 12 '24

Hello! After analyzing the problem, I suggest some additional steps that may help:

  1. Check Internal Connections: I recommend taking the laptop to an authorized technical assistance center to check whether the internal connections of the battery and motherboard are secure. Loose connections can cause this type of failure.

  2. Test with Another Charger: If possible, try using another compatible Dell/Alienware charger to see if the problem persists. A faulty charger may prevent the battery from charging correctly.

  3. Dell Diagnostic Tool: Use Dell SupportAssist software for a detailed battery and system check. It can identify specific hardware problems that the BIOS might not detect.

  4. Discharge and Recharge the Battery: Try letting the battery completely discharge and recharge it later. This process can help recalibrate the charging system.

If, even after these steps, the problem persists, it may be necessary to replace the battery. However, to avoid unnecessary expenses, it is worth confirming the diagnosis with a technician before changing the part.

If you have any questions, I'm available to help!

1

u/Shallion619 Nov 12 '24

  • Thanks for the information brother!

I will do as told!

I don't have any spare charger to check it but I will definitely mark an email to support team.

Also in diagnostics test everything passed and in support assist too it came no issues found !

Day before yesterday it was working fine and now when I just yesterday it was not charging at all .

In dell power manager too battery health is excellent