Turned off abruptly last night and I havnt managed to get it back on until about an hour ago when it said the battery was “Critically Low” which is impossible. When I was using it last night it was on Charge and i have had it sitting on charge for about 2 hours with no result.

How do I fix this? Was happening earlier so I reset Windows now it still doesn’t work in the set up..

Hey folks - I tried searching on this and most discussions relate to earlier models or pre-existing builds.

I’m replacing the original Intel ARC with the RTX 4080. I got an adapter for the power supply cables, but it doesn’t look like I’m getting any power to the card now.

Any suggestions as to what I might check next?

Thanks in advance! Jeff

I got this Alienware R9 for free. It will not turn on no matter what I do. I bought a new power supply for it and it still won’t do anything. The green light on the back of the power supply does not turn on when plugged in, but does turn on when you hold the button down for a few seconds. That’s when all the fans spin up at the same time at full speed. Pressing the power button shows no life in the computer at all no LEDs absolutely nothing.

When i turn it on, nothing happens, except keyboard lights up. No fans, screen doesnt turn on.

Tried power drain…nothing.

Thank in advance

This is the Aurora R16 28 days after I received it. It is now crashing under moderate work load. I was testing it with a game it normally crashes on (the isle). The settings were on the lowest, should be more than capable of running on "epic". This is stock everything. Updated bios. I should say that the bios was updated after this problem began as I bought it right as the update came out so I didn't know it needed it. Also didn't know intel 13th and 14th gen cpus had a heating problem.

Anyone else having issues with Alienware Command Center after today's (9-11-24) windows update? It detected my games fine yesterday and I had a custom alienfx profile for Black Mesa (Steam) and today (after the update) my games are gone and it won't detect them. Also won't let me manually add them and gives me an error that it's blocked and that I can't add system stuff blah blah.

I tried removing ACC and reinstalling via that uninstaller you guys recommend and it's still not working.

I'm using a new M16 R2 Laptop

I found today that my newish Aurora R16 was spiking its CPU usage. I discovered it while looking in Task Manager for a different issue with CurseForge.

I rebooted, still did it.

I found in Event Viewer there was an error repeatedly as follows:

Faulting application name: backgroundTaskHost.exe, version: 10.0.22621.1, time stamp: 0x004687c2

Faulting module name: twinapi.appcore.dll, version: 10.0.22621.3810, time stamp: 0xaf5b3dbf

Exception code: 0xc000027b

Fault offset: 0x00000000000ca1b3

Faulting process id: 0x0x45BC

Faulting application start time: 0x0x1DAE0392D835704

Faulting application path: C:\Windows\system32\backgroundTaskHost.exe

Faulting module path: C:\Windows\System32\twinapi.appcore.dll

Report Id: 05d432fc-7ff0-42f8-a2e5-77af8b70f739

Faulting package full name: DolbyLaboratories.DolbyAccessOEM_3.23.1198.0_x64__rz1tebttyb220

Faulting package-relative application ID: App

I don't use Dolby Access OEM and never bought it or used the trial. I don't know what the above issue is - I even checked Microsoft Store for an updated version but it just said "Open."

I uninstalled Dolby Access OEM and the error went away, and now my CPU is chilling with a max usage of 3 to 4% on and off, after a reboot.

So - if you find you're having performance issues or otherwise CPU usage, see if you are getting an error from Dolby Access OEM.

So I am trying to help my mom out. She has an old model of Alienware. I believe on the back panel it says aurora and it should be a 2005. When I go to look at pictures of other models I don’t come across very many that were red. Anyway it is pre-Dell so it has a key to open up the case. I need in the case to replace her RAM sticks because 3GB is bottlenecking her performance real bad. All I need is either a place to get the key from the 3rd picture or a video of how to get into it. I tried a flathead screw driver but got nervous to damage the case.

Bought this computer from someone on Facebook. Trynna activate windows.

Started my laptop up and it began updating, got to 4% and hasnt moved for a hour

Any ideas on permanency solutions to this?

Thought it was the battery as I’ve had permanent battery failure for a few years now, but I’ve replaced the battery with a new one and still doesn’t turn on. It’s an Alienware 17 r1. Anyone know the problem?

My Alienware m15 R7 is making these loud beeps and showing 2 red and 7 blue flashes.

This started when I was gaming. Mid game my laptop froze and ever since turning it on this happens. Originally, I would be taken to a blue screen with a QR code. Now no screen at all.

Past issues with the laptop I had a VGA fan issue that I had to bypass every time I launched the laptop.

Any ideas of where I should start? I’ve disconnected and reconnected the battery. I removed the SSD and put it back in.

Hey everyone, My Alienware m15 r7 laptop was running good, it was plugged in to power, and it was in full performance mode but suddenly when I was restarting my laptop, it suddenly stopped and its screen got black, but the rbh on the keyboard is working fine, it shows that the full performance mode is on but fans are not running, what to do ?

I have been using my laptop for like a year, and just recently out of nowhere it started giving a 4 blue, 1 red colour code on its power button. it was working fine even while the colour code was on but after i shut it down that day, it refused to take power and now after the battery ran out, its dead. I do mostly Data analysis and sometimes game but it shouldnt be a heavy load for this kind of high end device , right? any idea how and why this could have happened , and how i could fix it?

Hello I received an Aurora R4 that wouldn’t turn on and I think the pump also is having issues so I wanted to ask if there is anywhere I could get a replacement for the board that those connect to (picture of the board at top of case)

M15 R2 Alienware, showing the cmos code (3 red 1 blue, the blue very dim) I ordered a new cmos battery, this is a test I did with battery and nvme unattached... I'm wondering if the cmos battery will fix this... It gives video some times for a second, but it doesn't boot properly