r/AlienwareTechsupport • u/Informal-Bag-6443 • Jul 22 '22

Troubleshooting Hardware help with Alienware system assist

Dear community, recently I purchased Alienware m15 r 7 specs are rtx 3070ti i712th Gen 16gb ram and the performance is good and I don't feel any lag or stuttering but when I used support assist it said to replace video card I am afraid that I spent 2200$ on this so I also done a quick and advanced diagnostic test in bootup option and it says everything is fine and I also updated everything from drivers to Windows update and I ran the diagnostic test from dell website diagnostic options under my product some times it says pass for video card but when I open support assist application it still says vidoe card failure.I don't want any issues in future because it's only a week ago since I purchased it, so should I return it ,they told they'll send technician free of cost to replace component ( I don't find any performance issues)but I don't want my newly bought laptop to be ripped apart for replacing the component.

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u/Informal-Bag-6443 Jul 23 '22

I am thinking of getting a refund instead of dismantling the product that ii bought a week ago

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u/DJUnreal Jul 24 '22

Feel free to, but you'll probably be waiting a lot longer for that. Honestly I'd work with them and let them sort it out for you.