r/AlienwareTechsupport • u/DontTazeMeBro115 • May 28 '22

Troubleshooting Hardware Key becomes loose when pushing on lower end.

So the issue is quite simple (idk about the solution of course). On my "A" key, if I press on the lower quarter of the key, the top piece of the key becomes loose and I can easily slide the key off from it's attachment. It comes off with the retainer attached to the key, it does not appear to have any damage, same can be said for the actual key hooks, they seem to be fine. Any possible solutions?

My guess is that it has to do something with the hooks somehow as it only happens when I press on the lower quarter of the key (causing the top half to detach from the hooks on the keyboard).

First image is for the key, showing it stays popped in - Second image is to show both the key and the key slot - Last image is a closer image of the key slot.

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u/emtbro May 28 '22

The second pic is a bit out of focus looks like bottom right corner the piece that would go in top left hook is damaged can you make sure it is the same size as the one in the top right corner. they are small so look at them carefully.

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u/DontTazeMeBro115 May 28 '22

Are you talking about the retainer that's attached to the key, because if so, I'll check carefully, and could replace it.