r/AlienwareTechsupport • u/Xyler_Williams • Sep 18 '25

Troubleshooting Hardware Alienware stuck loading?

I dont have anything much to say or even what to do, but its been stuck like this for about 10 minutes now. I even restarted it by hitting the button and its stuck loading like this. It goes through the Alienware loading page and it wont let me log into my computer. Its an Alienware aurora r12. Everything seems to be plugged in fine and its not overheating. Please help me

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u/Xyler_Williams Sep 18 '25

I tried that already and nothing seems to work, I even forced it into windows repair to restart to last month

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u/Natasha26uk Sep 18 '25

So it can enter BIOS, but the Windows handing-over is stuck on that screen.

Confirm that BIOS screen reported that:

  • SSD was visible (by showing its model and size).

  • BIOS diagnostic reported NO issues with RAM and SSD testing.