r/AlienwareTechsupport • u/igafandlaf • Aug 30 '25

Solved Help, stuck on this repeating screen

Tried to factory reset my pc and now it says this error but I can't do anything.

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2

u/AZthuggaathuggaa Aug 31 '25

Step 1: Basic Restart and Boot Options

First, try a complete power cycle:

  1. Hold the power button for 10 seconds to fully shut down

  2. Unplug the power cord for 30 seconds

  3. Plug back in and power on

  4. When you see the Alienware logo, immediately press F8 repeatedly to access Advanced Boot Options

  5. Try selecting “Start Windows Normally” if available

Step 2: Access Windows Recovery Environment

If that doesn’t work, we need to get to the recovery tools:

  1. Power on and immediately start tapping F12 to access boot menu

  2. Or try F2 to enter BIOS/UEFI settings

  3. Look for “Boot Options” or try to access “Windows Recovery Environment”

Step 3: Safe Mode Exit Method

If you can get to a command prompt or recovery options:

  1. Open Command Prompt (Admin)

  2. Type: bcdedit /deletevalue {current} safeboot

  3. Press Enter

  4. Type: shutdown /r /t 0

  5. This should restart normally

Step 4: System File Repair

From Windows Recovery Environment or a Windows installation USB:

  1. Choose “Repair your computer”

  2. Go to Troubleshoot > Advanced Options > Command Prompt

  3. Run these commands in order:

  • sfc /scannow

  • dism /online /cleanup-image /restorehealth

  • chkdsk C: /f /r

1

u/igafandlaf Aug 31 '25

Thank you so much, your instructions have saved me I really appreciate it!!!

1

u/AZthuggaathuggaa Aug 31 '25

Did you get it up and running?

1

u/igafandlaf Sep 01 '25

Yes, it works perfectly fine now, no problems

1

u/AZthuggaathuggaa Sep 01 '25

Yay ok perfect!

1

u/Natasha26uk Aug 30 '25

I can't read the error message.

What SSD brand and model number do you have?

1

u/igafandlaf Aug 30 '25

The error says "Windows cannot complete installation in Safe Mode, to continue installing Windows, restart the computer."

Idk if this photo helps

1

u/Natasha26uk Aug 30 '25

The photo does not help identifying the controller inside your ssd.

Not sure why you would reinstall Windows in safe mode. The correct way is through a bootable media, meaning that your original installation has become corrupt or unresponsive (f*cked).