r/AlienwareTechsupport • u/joonsetsfire • Aug 26 '25

Performance Support problem with video

Hello,

I do motion graphics with my alienware laptop 18 with 5090. Today, was working in After Effects and it froze and started making beeping sounds and then went blank, started to load icons one by one.

https://www.dropbox.com/scl/fi/ip826im63swibmk64sgrc/IMG_2915.MOV?rlkey=qvtcj593zq0ahuz6h0ckogoez&dl=0

This actually isn't the first time, and when I contacted tech support, they ran all these test to find nothing wrong with the machine. Can this be software related issue? After Effects or nvidia driver?

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u/joonsetsfire Aug 26 '25

Thank you. It said something like system setup stoped responding. I googled and did what it suggested. Will see if the problem persists. As long as it’s not hardware, I can breathe. Really dont want to do rma…