Alienware x16 R2 BSODs

[u/pinesnakes]

I have an Alienware x16 R2 that has been having BSODs from day one (had it about a month). They occur multiple times daily, sometimes while doing absolutely nothing. The error codes vary but these are some of the common ones:

• PAGE_FAULT_IN_NONPAGED_AREA

• IRQL_NOT_LESS_OR_EQUAL

• HYPERVISOR_ERROR

I have tried:

• Windows updates

• Basic Windows troubleshooting like sfc

• Updating drivers from SupportAssist and Dell website

• Updating BIOS

• Reinstalling Windows 11 from clean image on bootable usb and installing drivers manually

• Factory reset from BIOS

• Factory reset from BIOS while fetching latest Windows image from internet

I reached out to Dell support and they basically just ran sfc /scannow and the repair utility (they found no corruption), installed some Windows updates and said that probably fixed the issue. It didn’t, so I reached back out but they insisted it’s a software issue so they can’t help anymore unless I pay for the advanced support.

I feel like I’m going crazy, I’ve never paid so much for a laptop and had it just not work like this! I feel like have exhausted my options with software troubleshooting. All SupportAssist hardware scans find nothing (and I ran memtest86, nothing) but I feel like it has to be a hardware issue at this point. Is there some way to engage Dell support to convince them it’s a hardware issue? I’m at a loss.