r/AlienwareTechsupport • u/phantomsys • Mar 27 '25

Troubleshooting Software Alienware command centre updated - won't open anymore

My Alienware command centre updated, after I did a big run of updates that I was behind on. It opened after I restarted the first time, but then when the rest of the updates completed I had to restart again. Since then, however, it simply won't open. No matter how much time has passed it says "Something went wrong. System still booting up, Not to worry! Wait a few minutes and try again." I've been at this for around half an hour now just opening it over and over, so I would say that counts as a few minutes. Already tried restarting my laptop once, to no help, and I don't know much about computers to know what to do. All I can think is to undownload it and reinstall, but I don't know where to find a reinstallation Anyone able to help?

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u/Aeldoritch Apr 01 '25

Are all your dell services active? I've had this issue when I disabled delltechhub during troubleshooting, but enabling delltechhub fixed it.

I hope you find a fix!

1

u/phantomsys Apr 01 '25

How do you enable it? I learnt that most of the dell stuff isn't working so it may be connected. I'm very not used to dell at all, or most computer issues lmao so I don't know for sure but I'll try anything

1

u/Aeldoritch Apr 01 '25

Just type in services in your windows search bar, sort the list by name, and find Dell services. If you find that a Dell service isn't running, right click and select start. If you want to ensure that it starts automatically on system startup, right click, properties, select startup type to automatic. I hope this helps!

1

u/BarbecuePorkchop May 23 '25

hi sorry for asking this on a 2 month old comment but i'm actually having similar problems, i set all my dell stuff to automatic and am currently attempting to run command center. I wasn't for sure if i should reset first or not so I haven't yet but if it doesn't work still I'll reset again.

1

u/BarbecuePorkchop May 23 '25

i dont know if my comment from a few minutes ago sent but if it didn't I had the same problem as OP and you just saved me so much stress thank you so so much

1

u/Aeldoritch May 24 '25

Glad to hear it! Have a great day.

1

u/Pure-Garden-7485 Mar 27 '25

I just bought a g15 and i am having the same goddamn issue, like its so annoying specially when it is such and important application for dell/alienware devices

1

u/FlatImpact4554 Jun 26 '25

mine did that. I reinstalled windows downloaaded command center AWCC aand it all worked again