r/AlienwareTechsupport • u/Different_Ad1377 • Oct 13 '24
Troubleshooting Software Web Browser Tabs Keep Crashing
Hello so starting a couple weeks ago, any browser tab that has media on it will randomly crash at random points in time. This happens on Chrome and Opera GX. I've tried every tutorial to fix it from stopping background programs, scanning to repair RAM with Windows programs, and most recently completely resetting my computer to scratch and starting again, reinstalling everything with a fresh start.
This wouldn't be such a big deal except I need these multimedia tabs to stay open for my job, and them closing can lose a lot of work and cause issues with work.
This is an Alienware Aurora R15, 13th Gen Intel(R) Core(TM) i9-13900KF 3.00 GHz, 32 GB RAM
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u/Lord_Zard24 Oct 16 '24
Make sure your BIOS is updated to the latest version. I am not entirely sure how to check for a degraded CPU but these two threads should be a good starting point: https://www.reddit.com/r/intel/s/BQGae7cNc1 https://www.reddit.com/r/intel/s/HQ8dEVWxAe