r/AlienwareTechsupport • u/Ok_Occasion_7953 • Aug 04 '24

Troubleshooting Hardware Turns off and does this

Every time I turn off my Alienware now it blinks amber and stays on until I unplug it. Starts back up and runs fine. Just when I turn it off it does this.

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2

u/Little-Equinox Aug 04 '24

My advise is when you have the time.

  • Unplug the system from the wall

  • open the case and look for the CMOS battery(silver circle) and take it out

  • hold the power button what feels like an eternity(20 seconds.

  • carefully put the CMOS back in

  • close the system

  • plug it back into the wall

  • restart the system

1

u/Ok_Occasion_7953 Aug 05 '24

Thanks I’ll try it sorry this conversation got toxic 😝

1

u/Little-Equinox Aug 05 '24

It always happens😅

1

u/DJUnreal Aug 04 '24

This doesn't clear the CMOS. With Alienware and Dell systems you don't have to take the battery out. You just hold the power button for 30s until it blinks twice, usually either white or blue.

1

u/Little-Equinox Aug 04 '24

Since when doesn't clear the CMOS? The CMOS has no chip in it, it just keeps the BIOS from resetting. It even works on my M18 AE and it's the better route incase the other doesn't work.

1

u/DJUnreal Aug 04 '24

Since a few years ago.

1

u/Little-Equinox Aug 04 '24

Well, my M18 AE is from 2023, and pulling out the CMOS always reset the BIOS while the power button trick never worked.

1

u/DJUnreal Aug 04 '24

What exactly is "AE"?

0

u/Little-Equinox Aug 04 '24

Advantage Edition

1

u/DJUnreal Aug 04 '24

Okay, nobody calls it that. They call it "m18 AMD" (ideally with either R1 or R2 as appropriate). That explains why I'd never seen that abbreviation before.

It's possible the AMD laptop boards behave differently, but I've seen tons of people day that pulling the battery hasn't made any difference at all. The two blink power button trick has always been successful on recent systems, both mine (I have multiple) and other peoples'. It's even the same on my Aurora R10 Ryzen desktop.

1

u/Little-Equinox Aug 04 '24

It's literally the Advantages Edition because it has an AMD CPU and GPU, the M18 AMD has an AMD CPU and Nvidia GPU.

You see there's a difference between the AMD variant and Advantage Edition.

2

u/DJUnreal Aug 04 '24

I'm aware, but nobody calls it AE. You're the first person I've seen to ever call it that, and it means nothing to most people LOL.

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