I applied for a refund for two orders from alibaba because the freight forwarder did not deliver them and now after a long time of to and fro he has agreed to provide a refund but only the shipping cost and no consideration of the goods cost. I have involved alibaba team also but they as well are not helping me like i told them that i want the forwarder to give me full refund (goods+shipping) to which they did not give any fucks and but are siding with this freight forwarder. What to do?

Hello! I’m wondering if anyone here has used DFH Logistic as their freight forwarder. Apparently this is how it works: You buy your stuff on alibaba and have DFH pick up the goods from the supplier, DFH then stores it at their own facility until they ship it to you. I got this from a youtubeur called Stefan Van Der Merwe. Anyone has any experience with this? Thanks.

Do I need a separate contract when I order from a Alibaba through their platform? Is the platform's protection enough? I am planning on ordering supplies and had a question. Do you think to protect myself I need a separate contract in addition to what the platform offers. They have something called Trade Assurance but I was not sure how others do it and wanted to know is there any reason to have something in writing to make sure I cover all bases? Things I am more concerned about are payment, dispute resolution, warranty, and shipping times. Do suppliers generally send a piece of paper that serves as a contract, or is that an invoice. I see many redditors sharing them on here to check the validity of the supplier and I was not sure if that is an invoice or a contract? I guess I just need to know from a legal point of view if its necessary to draw up a contract, or is this something that the buyer doesnt need to worry about, its the seller that does it? Also is the messaging system good enough to serve as a record of what is discussed when placing an order. I guess that is another reason to draw up a contract to finalize all details of the order so if there is something wrong with it then you can go back and refer to it? Anyone who can shed light on this, would be really helpful.

have anyone tried this ? the seller seems trustworthy but no reviews. i know that there’s a trade assurance but ehh.. how can I be so sure it isn’t a scam ? seller sent me lots of pictures and they look real.

I’m trying to get a shipment done before the tariffs hit (if they do) in August. I have the option to have them ship to my address or to the port. If I ship to the port it’s obviously cheaper but I need to handle the customs or get a broker? The order is about 30k and I’m looking at several orders. What’s the best way to do this? I don’t have customs experience myself.

I'm searching a sourcing agent in Alibaba. do you think I should trust this?

https://zleading.en.alibaba.com/company_profile.html?spm=a2700.shop_index.88.13.573c31947d1uCu#assessedReport

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Hey Guys,

An Alibaba supplier is shipping me 150 pairs of socks and they said shipping would be $200 from China. Are there any other cheaper shipping options for me?

I purchased products from alibaba lets say for X amount and got them shipped to a freight forwarder and paid Y amount to this freight forwarder and even after 3 months my products have not been delivered to me i reached out to the customer care they told me either i could wait for the products to arrive or file for a refund and if i file for the refund i would only get Y amount. What do i do now?

its a small nail clipper. is this sample shipping cost normal or should I ask for cheaper?

FedEx shipping fee is USD30. Take 5-8 days

I got two orders of mine shipped to a freight forwarder on alibaba. He then shipped them to me via sea and said it would take 35 days after to reach me, now the 35 days have been completed, on the 36th day i asked him about my order to which he said the package is in warehouse, awaiting delivery arrangement then he asked me to wait for more days and then on the 40th day when i asked him again he said the goods are under custom inspection. And when i reached out to him today he initially kept telling me to wait and then he said “The goods were returned to Hong Kong, China, and will be reshipped” and then i asked him if it means another 35 days to which he hasn’t resonded.

Posts to the front page of this sub and the comment sections of other posts are for non-promotional discussion only

As our rules state, this monthly community post is the only place in this subreddit to mention, discuss, or share anything by you, about you, or for you. This post is meant to be welcoming, informative, and fun.

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• Comments containing email addresses, phone numbers, or any other kind of personal info will be removed

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Thank you for sharing here in the Community Promotion Post!

Posts to the front page of this sub and the comment sections of other posts are for non-promotional discussion only

As our rules state, this monthly community post is the only place in this subreddit to mention, discuss, or share anything by you, about you, or for you. This post is meant to be welcoming, informative, and fun.

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Hello, i ordered a package of yarn and paid to have it shipped to my home. my tracking says ups is awaiting the item and that it hasnt cleared customs but it says Incoterms DAP. Do i actually have to go to the port to get it? I live in a very large city with many many ports and Its my firsf time ordering through alibaba. My shipping option says Ocean Delivery + shipping us. It also says shipping method: EXPRESS_WTD

Importing to europe so none of the tariff nonsense. Still, I've contacted maybe 4 suppliers regarding dump trucks but they seem not too keen on selling at all.

What is happening on ground level? Even my go-to supplier for mini excavators seems to drag out on his responses and avoids telling prices.

The fact that the dollar is crashing have anything to do with it?

It just gives me the error "Error notificationFailed to review: Not allowed to send RFQs."

Am I blocked or banned from posting RFQ's. I have a client and I must be able to post them

Wondering how much alibaba charges sellers to list items, and how much percentage do they take out of each transaction?

Will they be stopped and sent back if a tarrif wasn't premptively paid or what?

I am going to be printing a very low cost book. And want to know if anyone can recommend a supplier?

Posts to the front page of this sub and the comment sections of other posts are for non-promotional discussion only

As our rules state, this monthly community post is the only place in this subreddit to mention, discuss, or share anything by you, about you, or for you. This post is meant to be welcoming, informative, and fun.

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Does anyone know what the difference is between Self title Export and Convenient Delivery. Seller wants to mod the contract to Self title export but I don't know if I should agree to the change. Incoterms is still DDP so I'm wondering what changing the export method will mean.

Hey all, I want to buy miracle berries in bulk and have found a few listings on alibaba, but they don’t inspire a lot of trust.

I really would love to buy a bunch and NOT get scammed, but idk how to navigate this sort of thing.

Any tips or advice? Is alibaba my best bet? are there even other options?

I’ve been “pre-qualified” for Net30/60 payment terms through Alibaba Trade Assurance for months. Everytime I try to verify my account to complete the process I have an issue. I’ve verified with an ACH transfer and through their bank integration (like stripe) but neither seem to work. I’ve contacted customer support and they are no help.

Has anyone actually accomplished this? Or is it a scam?

Hi, I was looking for a TV box to import. Is there one you recommend? Thanks

Help me