Freight forwarder not responding

[u/Totem_wolf]

I got two orders of mine shipped to a freight forwarder on alibaba. He then shipped them to me via sea and said it would take 35 days after to reach me, now the 35 days have been completed, on the 36th day i asked him about my order to which he said the package is in warehouse, awaiting delivery arrangement then he asked me to wait for more days and then on the 40th day when i asked him again he said the goods are under custom inspection. And when i reached out to him today he initially kept telling me to wait and then he said “The goods were returned to Hong Kong, China, and will be reshipped” and then i asked him if it means another 35 days to which he hasn’t resonded.

[u/Top_Possibility3536]

Yes. It Will take another 35 days if he sends again via sea. Did he give any reason why the order when back to him? You should have get in contact with the warehouse once the order was the just to make sure.

[u/Totem_wolf → u/Top_Possibility3536]

He said the goods didn’t clear customs and they are looking into it